Hi, I’m
MELISSA GONZALES
Las Vegas,United States
It is never too late to be what you might have been.
George Eliot
Summary
Looking to secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Overview
15
years of professional experience
1
year of post-secondary education
Work History
UbereatsLas Vegas, United States
Food Courier
03.2021 - Current
Job overview
- Delivered take out food orders to private homes, office buildings and schools
- Provided excellent customer service to customers
- Achieved several fuel bonuses throughout my time working at this job
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
Various Entertainment EstablishmentsLas Vegas, USA
Promo Model & Dancer
05.2012 - 08.2021
Job overview
- Recruit potential customers by recommending
- Goods or services and demonstrating how they benefit the customer personally
- Entertain customers, maintain a positive environment with the establishment
- Answer any questions the customer may have about available products and services
- Listen to customer concerns and complaints wit the goal of identifying the causes of the problem
Clique HospitalityLas Vegas, USA
VIP Services Rep & Promotional Rep
02.2019 - 04.2019
Job overview
- Maintained professionalism at the work place and with co-workers and patrons
- Maintained a consistent and high level of pass & guest list productivity
- Promoted all company related events and upcoming venues and changes
- Met any and all marketing requirements such as guest list, contact information forms, social media invites and bulletins
- Kept a proper and professional appearance and attitude
Ogden Internal Medicine & UrologyOgden, United States
Medical office specialist
05.2009 - 04.2012
Job overview
- Performing tasks and/ or interacting with patients, families, staff and other personnel in a courteous, honest and compassionate manner
- Managed office logistics by scheduling appointments, maintaining files and collecting payments
- Processed payments from patients for co-pays, deductibles and uninsured visits
- Ensured the waiting room looked neat and organized at all times
- Welcome patients and visitors, in person or on the telephone
Teleperformance USAClearfield, United States
Telephone Sales Representative
03.2004 - 05.2004
Job overview
- Maintained positive attitude to make customer's experiences memorable and pleasant
- Answer telephone calls from potential customers who have been solicited through advertisements
- Met established productivity goals, sales, call handling time
- Entered information into the computer system while customer spoke
- Outbound sales calls to client customer list
Piercing PagodaLayton, United States
Key Sales Associate
06.2002 - 12.2003
Job overview
- Productively acknowledged, greeted and assisted customers in the store
- Performing daily duties of opening shipment, racking into shelves and maintaining to provide a comfortable shopping environment
- Merchandised, stocked and replenished the selling floor constantly
- Helping to increase sales by utilizing suggestive selling
- Answer phones and assist customers with inquires
Education
Vista CollegeClearfield, UT
from Medical Office Specialist
06.2008 - 03.2009
University Overview
- Teaches how to handle administrative front office tasks
- Introduced me to medical billing and coding
- Provided on-the-job training via externship with an approved local employer
International Sports Sciences Association Phoenix, AZ
Certification from Certified Personal Trainer & Online Coaching
02.2022 - Current
University Overview
- Continuing education in Certified Personal Trainer & Online Coaching
Skills
- Communicating with, managing, and assisting clients
- Listening, networking, and team work skills; conflict resolution
- Customer service and guaranteeing customer satisfaction
- Advertising, building and promoting a brand/image
- Entrepreneurship
- Working independently, stress management, booking and organizing a work schedule, self-motivation
- Heavy lifting
- Meal delivery
- Performance improvement
- Order delivery practices
- Ordering procedures
- Beverage preparation
- Food preparation and safety
- Food running
- Timely food delivery
- Insurance billing procedures
- Understanding of medical ethics
- Understanding of medical terminology
- Payment collection and processing
- Industry software applications
- Teambuilding
- Excellent Communication
- Follow-up skills
- Medical Records Management
- Managing patient records
- Cultural Awareness
- Planning and Coordination
- Cleaning and sanitizing
- Guest inquiries
- Cash register systems
- Receipt and refund issuance
- Refund handling
- Basic math skills
- Identification checks
- Currency counting
- Written and verbal communication
- Customer Relations
- Cash Handling
- Refunds and exchanges
- Customer assistance
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
- Non-Gaming License - NV
Exp. 08/2023
- ISSA CPR and AED Certification, International Sports Sciences Association
Exp. 06/2024
Timeline
International Sports Sciences Association
Certification from Certified Personal Trainer & Online Coaching
02.2022 - Current
Food Courier
Ubereats
03.2021 - Current
VIP Services Rep & Promotional Rep
Clique Hospitality
02.2019 - 04.2019
Promo Model & Dancer
Various Entertainment Establishments
05.2012 - 08.2021
Medical office specialist
Ogden Internal Medicine & Urology
05.2009 - 04.2012
Vista College
from Medical Office Specialist
06.2008 - 03.2009
Telephone Sales Representative
Teleperformance USA
03.2004 - 05.2004
Key Sales Associate
Piercing Pagoda
06.2002 - 12.2003