Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Timeline
Hi, I’m

MELISSA GONZALES

Las Vegas,United States
It is never too late to be what you might have been.
George Eliot
MELISSA GONZALES

Summary

Looking to secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

Overview

15
years of professional experience
1
year of post-secondary education

Work History

Ubereats
Las Vegas, United States

Food Courier
03.2021 - Current

Job overview

  • Delivered take out food orders to private homes, office buildings and schools
  • Provided excellent customer service to customers
  • Achieved several fuel bonuses throughout my time working at this job
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.

Various Entertainment Establishments
Las Vegas, USA

Promo Model & Dancer
05.2012 - 08.2021

Job overview

  • Recruit potential customers by recommending
  • Goods or services and demonstrating how they benefit the customer personally
  • Entertain customers, maintain a positive environment with the establishment
  • Answer any questions the customer may have about available products and services
  • Listen to customer concerns and complaints wit the goal of identifying the causes of the problem

Clique Hospitality
Las Vegas, USA

VIP Services Rep & Promotional Rep
02.2019 - 04.2019

Job overview

  • Maintained professionalism at the work place and with co-workers and patrons
  • Maintained a consistent and high level of pass & guest list productivity
  • Promoted all company related events and upcoming venues and changes
  • Met any and all marketing requirements such as guest list, contact information forms, social media invites and bulletins
  • Kept a proper and professional appearance and attitude

Ogden Internal Medicine & Urology
Ogden, United States

Medical office specialist
05.2009 - 04.2012

Job overview

  • Performing tasks and/ or interacting with patients, families, staff and other personnel in a courteous, honest and compassionate manner
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments
  • Processed payments from patients for co-pays, deductibles and uninsured visits
  • Ensured the waiting room looked neat and organized at all times
  • Welcome patients and visitors, in person or on the telephone

Teleperformance USA
Clearfield, United States

Telephone Sales Representative
03.2004 - 05.2004

Job overview

  • Maintained positive attitude to make customer's experiences memorable and pleasant
  • Answer telephone calls from potential customers who have been solicited through advertisements
  • Met established productivity goals, sales, call handling time
  • Entered information into the computer system while customer spoke
  • Outbound sales calls to client customer list

Piercing Pagoda
Layton, United States

Key Sales Associate
06.2002 - 12.2003

Job overview

  • Productively acknowledged, greeted and assisted customers in the store
  • Performing daily duties of opening shipment, racking into shelves and maintaining to provide a comfortable shopping environment
  • Merchandised, stocked and replenished the selling floor constantly
  • Helping to increase sales by utilizing suggestive selling
  • Answer phones and assist customers with inquires

Education

Vista College
Clearfield, UT

from Medical Office Specialist
06.2008 - 03.2009

University Overview

  • Teaches how to handle administrative front office tasks
  • Introduced me to medical billing and coding
  • Provided on-the-job training via externship with an approved local employer

International Sports Sciences Association
Phoenix, AZ

Certification from Certified Personal Trainer & Online Coaching
02.2022 - Current

University Overview

  • Continuing education in Certified Personal Trainer & Online Coaching

Skills

  • Communicating with, managing, and assisting clients
  • Listening, networking, and team work skills; conflict resolution
  • Customer service and guaranteeing customer satisfaction
  • Advertising, building and promoting a brand/image
  • Entrepreneurship
  • Working independently, stress management, booking and organizing a work schedule, self-motivation
  • Heavy lifting
  • Meal delivery
  • Performance improvement
  • Order delivery practices
  • Ordering procedures
  • Beverage preparation
  • Food preparation and safety
  • Food running
  • Timely food delivery
  • Insurance billing procedures
  • Understanding of medical ethics
  • Understanding of medical terminology
  • Payment collection and processing
  • Industry software applications
  • Teambuilding
  • Excellent Communication
  • Follow-up skills
  • Medical Records Management
  • Managing patient records
  • Cultural Awareness
  • Planning and Coordination
  • Cleaning and sanitizing
  • Guest inquiries
  • Cash register systems
  • Receipt and refund issuance
  • Refund handling
  • Basic math skills
  • Identification checks
  • Currency counting
  • Written and verbal communication
  • Customer Relations
  • Cash Handling
  • Refunds and exchanges
  • Customer assistance
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • Non-Gaming License - NV

Exp. 08/2023

  • ISSA CPR and AED Certification, International Sports Sciences Association

Exp. 06/2024

Timeline

International Sports Sciences Association

Certification from Certified Personal Trainer & Online Coaching
02.2022 - Current

Food Courier

Ubereats
03.2021 - Current

VIP Services Rep & Promotional Rep

Clique Hospitality
02.2019 - 04.2019

Promo Model & Dancer

Various Entertainment Establishments
05.2012 - 08.2021

Medical office specialist

Ogden Internal Medicine & Urology
05.2009 - 04.2012

Vista College

from Medical Office Specialist
06.2008 - 03.2009

Telephone Sales Representative

Teleperformance USA
03.2004 - 05.2004

Key Sales Associate

Piercing Pagoda
06.2002 - 12.2003
MELISSA GONZALES