Amara Galasso
Orlando,FL
Summary
Customer-focused with extensive experience at Publix Supermarkets, excelling in food preparation and customer service. Proven ability to enhance customer satisfaction through effective relationship building and teamwork. Skilled in operating bakery and cashier equipment while maintaining high safety standards, ensuring quality products and a positive shopping experience.
Overview
4
4
years of professional experience
Work History
Bakery Clerk
Publix Bakery
11.2024 - Current
- Assisted customers with product selections and inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of bakery displays to promote product visibility.
- Operated ovens and mixers according to safety guidelines, ensuring high-quality baked goods.
- Prepared and packaged baked items efficiently to meet customer demand during peak hours.
- Implemented proper food handling techniques to comply with health regulations and maintain quality standards.
- Monitored inventory levels, ensuring timely restocking of popular bakery items for customer satisfaction.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
Baker
Dunkin' Donuts
04.2025 - 06.2025
- Assisted in daily operations by maintaining cleanliness and organization of work areas.
- Collaborated with team members to ensure efficient service delivery during peak hours.
- Learned company protocols and safety guidelines to maintain a secure work environment.
- Engaged with customers to provide timely assistance and enhance their experience.
- Adapted quickly to new tasks and responsibilities in fast-paced environments.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Crew Member
Dunkin' Donuts
04.2025 - 06.2025
- Supported inventory management by restocking supplies as needed throughout shifts.
- Contributed to team goals through effective communication and cooperation with colleagues.
- Utilized point-of-sale systems for processing transactions accurately and efficiently.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Cashier
Publix
01.2024 - 11.2024
- Processed customer transactions accurately and efficiently using POS systems.
- Assisted customers with inquiries and resolved issues to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure operational efficiency.
- Collaborated with team members to streamline service during peak hours.
- Trained new cashiers on register operations and customer service protocols.
- Enhanced customer loyalty through friendly interactions and personalized service approach.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Bagger
Publix
08.2023 - 01.2024
- Packaged groceries efficiently, ensuring customer satisfaction and accurate order fulfillment.
- Assisted customers with bagging, promoting a positive shopping experience through attentive service.
- Maintained cleanliness and organization of bagging area to enhance operational efficiency.
- Collaborated with team members to streamline bagging processes for quicker service.
- Developed familiarity with various bagging techniques to accommodate different products safely.
- Provided training support for new hires on best practices in customer interaction and bagging methods.
- Assisted with maintaining clean and organized store appearance.
- Retrieved grocery carts and baskets from lot and various site locations.
- Maintained customer satisfaction by assisting with carrying out goods.
- Returned unwanted merchandise and retrieved specially requested products.
Crew Member
McDonald's
06.2021 - 08.2021
- Assisted in daily operations by maintaining cleanliness and organization of work areas.
- Collaborated with team members to ensure efficient service delivery during peak hours.
- Learned company protocols and safety guidelines to maintain a secure work environment.
- Engaged with customers to provide timely assistance and enhance their experience.
- Adapted quickly to new tasks and responsibilities in fast-paced environments.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
High School Diploma -
Auburndale Senior High School
Auburndale, FL05.2024
Skills
- Customer service
- Food preparation
- Bakery equipment knowledge
- Customer satisfaction
- Flexible schedule
- Punctual and reliable
- Workplace safety
- Team collaboration
- Relationship building
Timeline
Baker
Dunkin' Donuts
04.2025 - 06.2025
Crew Member
Dunkin' Donuts
04.2025 - 06.2025
Bakery Clerk
Publix Bakery
11.2024 - Current
Cashier
Publix
01.2024 - 11.2024
Bagger
Publix
08.2023 - 01.2024
Crew Member
McDonald's
06.2021 - 08.2021
High School Diploma -
Auburndale Senior High School