Amara Goodman
80 West Main St Floor 1,NY
Summary
Motivated, young professional, seeking opportunities that offer career and educational advancement.
Overview
12
12
years of professional experience
Work History
Call Center Representative - Medicare
MVP Healthcare
09.2021 - Current
- Three years of inbound and outbound call center experience
- Help desk and employee training experience
- In-depth understanding of Medicare insurance
- Adhered to company policies and scripts to consistently achieve call-time and quality standards- maintaining a 95-100% quality assurance call rating average throughout employment.
- Ability to maintain composure and professionalism while resolving client grievances using soft skills.
- Proficient in multitasking and time management skills. Ability to type with accuracy while speaking on the phone. Ability to navigate several programs at once.
On Call Foster
Carol's Ferals
01.2020 - Current
- Foster care for homeless cats and kittens.
- Skilled with newborn kittens needing to be bottle fed
- Treating cats and kittens who require medical attention and around the clock care.
Full Service Shopper
Instacart
06.2020 - 09.2021
- Five star rated Instacart shopper with 100% positive feedback.
- Utilizing the Instacart mobile application for efficient customer orders and deliveries.
- Driven, independent contractor, with proven time management skills.
Lead Veterinary Tech / Treatment Room Manager
All Cats Care Center
06.2017 - 06.2020
- IV catheter placement, intubation, surgical assistance, dental radiography and cleaning, restraint, and monitoring anesthesia.
- Drug dosage and administration: oral, intravenous, subcutaneous, and intramuscular.
- Urine collection, venipuncture, and blood / urine sample analysis.
- Grooming skills with or without sedation.
- Employee schedule, training, and hiring.
- Responsible for communication with all clients for patient blood work results and discussing diagnoses.
- Ordering all hospital inventory, I.E, equipment, medications, and controlled substances. Responsible for hospital billing, record upkeep of inventory and controlled substances.
Veterinary Assistant
Walworth Animal Hospital
01.2014 - 05.2017
- Assisting doctors and technicians during checkups, surgical, and non-surgical procedures.
- Caring for boarding felines and canines. (medication administration and kennel maintenance)
- Provided excellent customer service for client inquiries, and follow up care concerns.
Internship for Licensed Veterinary Technician
Walworth Animal Hospital
06.2014 - 09.2014
- Handling and administering medication to cats and dogs.
- Assisting doctors and technicians during surgical procedures, monitoring anesthesia, and patient restraint.
- Venipuncture and blood / urine sample analysis.
Kennel Assistant
Orchard Kennels
01.2013 - 01.2014
- Caring for boarding canines (feeding and walking).
- Primary focus with large breed and fearful canines.
Education
No Degree - Veterinary Technology
Alfred State College
Alfred, NYHigh School Diploma -
Gananda Central School
Walworth, NY05.2012
Skills
- Management and team training experience
- Customer and client communication
- Proficient computer skills including microsoft word, excel, powerpoint, and typing
- Calm and professional under pressure, empathetic
- Adaptability and flexibility
Timeline
Call Center Representative - Medicare
MVP Healthcare
09.2021 - Current
Full Service Shopper
Instacart
06.2020 - 09.2021
On Call Foster
Carol's Ferals
01.2020 - Current
Lead Veterinary Tech / Treatment Room Manager
All Cats Care Center
06.2017 - 06.2020
Internship for Licensed Veterinary Technician
Walworth Animal Hospital
06.2014 - 09.2014
Veterinary Assistant
Walworth Animal Hospital
01.2014 - 05.2017
Kennel Assistant
Orchard Kennels
01.2013 - 01.2014
No Degree - Veterinary Technology
Alfred State College
High School Diploma -
Gananda Central School
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