Anita Phillips
Santee,CA
Summary
Licensed Medicare Call Center representative versed in customer support in a high volume environment. Hard-working and passionate experience delivering customized offers to clients. Excels in providing quality service. Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Licensed Medicare Call Center Representative
Dialamerica Marketing
04.2022 - 01.2023
- Assisted customers by answering questions and responding to inquiries.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Department Manager
Walmart - Enterprise
06.2013 - 12.2021
- Trained new employees on basic customer service techniques and procedures
- Successfully assisted customers with product selections, purchases, and transactions
- Collaborated with managers, team members, and vendors to meet customer service goals
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Office Manager
Paul’s Paint and Body Shop
01.2003 - 06.2013
- Oversaw the daily business operations and maintained business relationships with suppliers and wholesalers
- Created, maintained, and entered information into databases
- Answered phones and gave information to callers and took messages.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Compared vendor prices and negotiated for optimal savings.
- Oversaw quality control and productivity rates to increase revenue and production times.
Insurance Agent
STATE FARM INSURANCE AGENTS OFFICE
07.1998 - 01.2003
- Educate customers on each type of insurance coverage and make recommendations based on their needs
- Maintain all insurance documents in a confidential way
- Maintained high standards of customer service by building relationships with clients.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Upsold additional products and services after identifying customer needs and requirements.
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
Skills
- Medicare Sales
- Licensed Medicare Agent
- Inbound Calling
- Office Management
- Retail Sales
- Supply and inventory management
- Problem-Solving Skills
- Call Center Operations
- Brand Representation
- Product or Service Expertise
- Microsoft Office
- Call Control Skills
- Calm and Professional Under Pressure
- Trained in Salesforce
- Customer Data Confidentiality
- Scripted Calls
- Policy and Procedure Adherence
- Eligibility Determinations
- Verbal and Written Communication
Certification
- Licensed in Florida, South Carolina, New York, Michigan, Ohio, Texas, California, Washington, Alaska.
- AHIP Certification 2023
Timeline
Licensed Medicare Call Center Representative - Dialamerica Marketing
04.2022 - 01.2023
Department Manager - Walmart - Enterprise
06.2013 - 12.2021
Office Manager - Paul’s Paint and Body Shop
01.2003 - 06.2013
Insurance Agent - STATE FARM INSURANCE AGENTS OFFICE
07.1998 - 01.2003