Lashaunda Smith
Jonesboro,AR
Summary
I have over 5 years experience providing Medicare customer service in a call center environment. I have over 3 years of being highly organized and efficient in a remote setting with more than 2.5 of those years being in fast-paced, high-volume Medicare sales. I think critically and solve complex problems all while multi-tasking and providing excellent customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medicare Customer Service/ Medicare Sales Agent
TTEC- United Healthcare
10.2017 - Current
- Receiving inbound calls from members regarding their plan
- Addressing any concerns or questions the member may have
- Providing a one-call resolution for the member.
- Delivered superior customer service to retain existing customers and attract future customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Machine Operator
SRG Global
02.2013 - 09.2017
- Carefully and thoroughly inspected each individual product for imperfections
- Determining if defective products were capable of being reworked
- Alerting quality control immediately whenever a defect continued to appear
- Promptly communicating with a leadman anytime an issue with the mold press would arise.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Inspected products and machines to maintain quality and efficiency.
- Assembled products according to changing daily work orders and specific customer needs.
Home Health Aide
White&Associates
07.2009 - 02.2013
- Sanitizing, disinfecting, and deodorizing the client's home
- Organizing ingredients for meal prep
- Completing all errands for the client, in a timely manner
- Coordinating doctor appointments and transportation with the client's schedule.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided transportation and appointments management.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Followed nutritional plans to prepare optimal meals.
- Scheduled and coordinated medical appointments.
Education
High school diploma - undefined
Skills
- Customer Service Skills
- Verbal and Written Communication skills
- Strong attention to detail
- Call center
- Medicare Sales
- Problem-Solving
- Team Collaboration
- Health care
- Problem-Solving
- Telephone Etiquette
- High-Volume Environments
- Health Insurance Industry Knowledge
- Client Retention
Additional Information
- I am a licensed Health Insurance Agent in 23 states.
Certification
Health Insurance License
Timeline
Medicare Customer Service/ Medicare Sales Agent - TTEC- United Healthcare
10.2017 - Current
Machine Operator - SRG Global
02.2013 - 09.2017
Home Health Aide - White&Associates
07.2009 - 02.2013
New Madrid County Central - High school diploma,
Health Insurance License
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