Amara Ishaq
Orlando,FL
Summary
Detail-oriented Hospitality Ambassador experienced in customer engagement and service recovery. Elevated guest satisfaction and repeat business through effective collaboration with team members and promotion of loyalty programs. Results-driven Sales Associate contributed to increased sales and customer loyalty via personalized service and effective problem resolution.
Overview
3
3
years of professional experience
Work History
Elite Ambassador Rep
Hilton Grand Vacations
Orlando, FL
01.2026 - Current
- Engaged guests to enhance overall experience and satisfaction during their stay.
- Provided information about resort amenities, features, and local attractions to improve guest engagement.
- Collaborated with team members to address guest inquiries and resolve issues promptly.
- Promoted Hilton Grand Vacations' loyalty programs, driving customer retention efforts.
- Supported onboarding of new ambassadors by sharing best practices and training resources.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Collaborated with team members to enhance sales strategies and improve customer experience.
- Managed check-in and check-out processes efficiently, enhancing guest satisfaction.
- Coordinated room assignments and special requests, optimizing front desk operations.
- Processed payments and maintained accurate financial records for transactions.
- Collaborated with housekeeping to ensure timely room availability for incoming guests.
- Collected room deposits, fees, and payments.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Sales Associate
Journeys Shoes
Orlando, FL
11.2025 - 01.2026
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Executed daily sales strategies to meet and exceed performance targets consistently.
Sales Associate
JD Sports
Lakeland, FL
10.2024 - 09.2025
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale system, ensuring accurate transactions and efficient checkout process.
- Stocked merchandise and organized displays to create an appealing shopping environment.
- Collaborated with team members to achieve store sales targets and objectives.
- Participated in inventory management, assisting in stock counts and replenishment processes.
- Supported visual merchandising efforts by arranging products according to brand standards.
- Addressed customer concerns promptly, ensuring satisfaction and fostering loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Brand Ambassador
Abercrombie & Fitch
Orlando, FL
11.2023 - 12.2023
- Developed strong relationships with customers to foster brand loyalty
- Supported team in maintaining store visual standards and merchandising guidelines
- Collaborated with colleagues to create a welcoming shopping environment
- Monitored inventory levels and communicated restock needs promptly
- Adapted quickly to changing priorities and store initiatives
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Showed understanding of customer's personal style and preferences when offering product advice.
Education
High School Diploma -
Penn Foster
Orlando, FL05-2025
Skills
- Customer service
- Customer engagement
- Guest services
- Upselling
- Relationship management
- Product knowledge
- Sales transaction processing
- POS system operation
- Brand representation
- Payment processing
- Data entry
- Computer skills
- Hospitality expertise
- Time management
- Team collaboration
- Problem-solving
- Communication etiquette
- People skills
- Service expertise
Timeline
Elite Ambassador Rep
Hilton Grand Vacations
01.2026 - Current
Sales Associate
Journeys Shoes
11.2025 - 01.2026
Sales Associate
JD Sports
10.2024 - 09.2025
Brand Ambassador
Abercrombie & Fitch
11.2023 - 12.2023
High School Diploma -
Penn Foster