RIZWAN AZIZ
Northridge,CA
Summary
Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
13
13
years of professional experience
Work History
Elite Services Ambassador
Delta Airlines LAX
Los Angeles, CA
07.2024 - Current
- Facilitated seamless passenger experience through effective communication and customer service.
- Managed check-in processes, ensuring timely departures and adherence to airline policies.
- Coordinated with ground crew to streamline boarding procedures and minimize delays.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Handling HVC and Celebrities with care and perfection
Customer Service Representative Team Lead
Delta Airlines
Hartford, CT
06.2021 - 07.2024
- Resolved customer inquiries, complaints and issues providing insightful solutions.
- Documented detailed notes in CRM system to track customer interactions.
- De-escalated customer complaints using specialized communication techniques.
- Addressed customer concerns and complaints and resolved issues promptly.
Customer Relations Rep
Pizzaworks
New Britain, CT
10.2018 - 08.2021
- Addressing customer concerns to enhance brand loyalty and ensure continuous customer satisfaction
- Achieved high quality marks on quality assurance evaluations through effective and efficient processes
- Determined charges for services requested and set up payment arrangements and took credit card payments.
- Created and maintained customer accounts by recording account information and interactions in CRM system.
Software Sales Consultant
Focus Softnet Fz LLC
Dubai, UAE
11.2017 - 08.2018
- Working with team to achieve individual and collective targets
- Coordinated skilled demonstrations of equipment and trial installations at customer locations.
- Worked with the sales team to understand customer requirements and offer technical support for the sales process.
- Reviewed activities regularly to identify opportunities for improvement.
- Developed and completed tight sales and service contracts worth as much as $100,000 per year.
Sales Executive
Apple
03.2013 - 07.2013
- Reviewed account trends and evaluated sales strategy to mitigate issues.
- Arranged merchandise displays, focusing on item accessibility and aesthetic appeal.
- Improved customer shopping experience based on collated feedback.
- Kept up-to-date on current and upcoming product and service offerings.
- Addressed customer inquiries and concerns using extensive product knowledge.
Education
BBA - Management
The American College of Dubai
Dubai06-2017
Skills
- Customer service
- Report generation
- Lead generation
- Client communication
- Product sales
- CRM software
- Conflict resolution
- Team development
LANGUAGE
English, Advanced
Hindi, Advanced
Punjabi, Conversational
Timeline
Elite Services Ambassador
Delta Airlines LAX
07.2024 - Current
Customer Service Representative Team Lead
Delta Airlines
06.2021 - 07.2024
Customer Relations Rep
Pizzaworks
10.2018 - 08.2021
Software Sales Consultant
Focus Softnet Fz LLC
11.2017 - 08.2018
Sales Executive
Apple
03.2013 - 07.2013
BBA - Management
The American College of Dubai