Summary
Overview
Work History
Timeline
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Natalee Smith

Springfield Gardens

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Elite Services Ambassador

Delta Air Lines, Inc
Queens
09.2024 - Current
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Airport Customer Service Agent

Delta Air Lines, Inc
Queens
07.2022 - Current
  • Worked diligently to resolve booking, fare and regulations issues alongside passengers and travel agents.
  • Printed itineraries and tickets for passengers each day.
  • Collected baggage fees, excess baggage charges and other applicable fees from passengers.
  • Provided customer service to passengers at the ticket counter, including checking in luggage and issuing boarding passes.
  • Resolved customer complaints in a professional manner.
  • Updated passenger information into the system prior to departure.
  • Assisted customers with ticketing inquiries and purchase of tickets.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Timeline

Elite Services Ambassador

Delta Air Lines, Inc
09.2024 - Current

Airport Customer Service Agent

Delta Air Lines, Inc
07.2022 - Current

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Natalee Smith