Amara LeBoff
Lakewood Ranch,FL
Summary
Adaptable and analytical individual with strong aptitude for problem-solving and quantitative analysis. Possesses in-depth understanding of statistical methods and financial modeling, along with proficiency in data analysis and risk assessment. Committed to leveraging skills to provide valuable insights and support data-driven decision-making.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Member Advocate
Suncoast Credit Union
10.2024 - Current
- Enhanced audit efficiency by implementing risk-based auditing methodologies and advanced software tools.
- Mentor and support new team members by providing training, guidance, and ongoing coaching to ensure consistent service delivery.
- Assist the manager with daily operations, including workflow coordination, performance monitoring, and implementing process improvements
- Collaborate with direct leadership to develop and implement strategies to improve member experience and operational efficiency.
- Ensure compliance with company policies, regulatory guidelines, and confidentiality standards.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Member Advocate
Suncoast Credit Union
09.2021 - 10.2024
- Maintained up-to-date knowledge of industry trends and best practices, adapting processes as needed to deliver exceptional support services for all members.
- Leveraged strong problem-solving skills to address complex member issues efficiently and effectively.
- Educated members on available resources and services, increasing their engagement with organization.
- Conducted thorough research on member issues, ensuring accurate information was provided for optimal resolution.
Education
Bachelor of Science - Finance
University of South Florida
Sarasota, FL12-2022
Associate of Arts -
State College of Florida
Bradenton, FL04-2020
Skills
- Data analytics
- Time management
- Excel proficiency
- Microsoft office
- Numerical data analysis
- Analytical thinking
- Attention to detail
- Risk analysis
Certification
- CNP - Certified Notary Public
- Microsoft Office Specialist (MOS) Certification
Timeline
Senior Member Advocate
Suncoast Credit Union
10.2024 - Current
Member Advocate
Suncoast Credit Union
09.2021 - 10.2024
Bachelor of Science - Finance
University of South Florida
Associate of Arts -
State College of Florida
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