Amara Sheikh-Wali
Portland,OR
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Hospitality Aid
Kaiser Permanente
05.2023 - 08.2023
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Handled difficult patients situations professionally, resolving issues promptly and ensuring repeat business.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
Front Desk Representative
Hilton Hotel
08.2022 - 05.2023
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Streamlined reservation processes for increased efficiency and reduced booking errors.
- Collaborated with housekeeping staff to ensure timely room availability, improving overall guest experience.
- Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
Caregiver
Mr. Residential Adult Foster Home
07.2021 - 08.2022
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
- Collaborated with healthcare professionals to develop personalized care plans for each client, addressing specific needs and goals.
- Ensured timely completion of errands for clients, including grocery shopping, appointments, and personal affairs management.
Food Server
Aramark
07.2021 - 07.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
Volunteer- Housing Support Specialist
Somali Oregon Service Center
09.2021 - 12.2022
- Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
- Streamlined application processes for prospective tenants, resulting in reduced wait times and increased occupancy rates.
- Developed comprehensive knowledge of affordable housing programs to effectively assist clients in securing suitable residences.
- Conducted thorough property inspections to maintain compliance with federal, state, and local regulations.
- Enhanced community relationships with local organizations, leading to increased resources and support for residents.
Education
High School Diploma -
David Douglas High School
Associate of Science -
Portland Community College
Portland, ORSkills
- Food handlers’ Card
- Language: Somali & English
- First Aid Training
- Appointment Booking
- Basic Housekeeping
- Cultural Awareness
- Patient Admission
- Elderly Care
- Inventory Control
- Patient Transport
- Problem-solving abilities
- Policy Enforcement
- Property Management Systems
- Flexible Schedule
- Complaint Handling
- Productivity Improvement
- Project Planning
Languages
Somali
Native or Bilingual
Timeline
Hospitality Aid
Kaiser Permanente
05.2023 - 08.2023
Front Desk Representative
Hilton Hotel
08.2022 - 05.2023
Volunteer- Housing Support Specialist
Somali Oregon Service Center
09.2021 - 12.2022
Caregiver
Mr. Residential Adult Foster Home
07.2021 - 08.2022
Food Server
Aramark
07.2021 - 07.2022
High School Diploma -
David Douglas High School
Associate of Science -
Portland Community College