Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amara Wright

Florissant,MO

Summary

Professional with strong background in customer interactions And service solutions. Highly skilled in conflict resolution, communication, And problem-solving, ensuring customer satisfaction And loyalty. Effective team collaborator, adaptable to changing needs, And consistently focused on achieving results through efficient And empathetic service. Known for reliability And proactive approach to meeting customer And organizational goals. And adaptable, skilled in conflict resolution, talent acquisition, and performance management.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Missouri Elementary And Secondary Education
01.2024 - Current
  • Answered 100 multi-line phone system, routing calls, per day delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.

Customer Service Representative

Bank Of America TTEC
03.2020 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Answering over 80 calls a day in high call volume position .

Home Health Aide

Golden Alliance Management Group
05.2018 - 03.2020
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.

Education

Some College (No Degree) -

Texas Southern University
Houston, TX

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Microsoft Excel
  • Database entry
  • Deadline-oriented
  • Invoice Processing
  • Tech-Savvy
  • Complex Problem-Solving
  • Conflict Resolution
  • CRM Software

Timeline

Administrative Assistant

Missouri Elementary And Secondary Education
01.2024 - Current

Customer Service Representative

Bank Of America TTEC
03.2020 - 01.2024

Home Health Aide

Golden Alliance Management Group
05.2018 - 03.2020

Some College (No Degree) -

Texas Southern University

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Amara Wright