Amarah Marcus
Philadelphia,PA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Burlington Coat Factory
04.2023 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Patient Service Representative
Peachtree Immediate Care
06.2022 - 03.2023
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Assisted patients in filling out check-in and payment paperwork.
- Built and maintained positive working relationships with patients and staff.
- Managed patient registration process, confirming data accuracy and completeness.
Education
High School Diploma -
Pebblebrook High School
Mableton, GA06.2022
Skills
- Policy and Procedure Adherence
- Typing Proficiency
- Prioritization
- Documentation
- Customer Relations
- Medical Terminology Knowledge
- Customer Service
- Multi-Line Telephone Operation
- Filing
- Clerical Support
Timeline
Customer Service Representative
Burlington Coat Factory
04.2023 - 06.2023
Patient Service Representative
Peachtree Immediate Care
06.2022 - 03.2023
High School Diploma -
Pebblebrook High School