Serenity Stevenson
Humble,Texas
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Independence Blue Cross
10.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Investigated insurance claims denials and appeals.
- Resolved billing inquiries and disputes in timely fashion.
Bartender
Olive Garden
04.2019 - 10.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender
Red Lobster
11.2017 - 05.2019
- Served high customer volumes during special events, nights, and weekends.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated warm relationships with regular customers.
Server
Cheddar's Scratch Kitchen
06.2015 - 09.2016
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Key Holder
Dollar General
08.2013 - 06.2015
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
Education
Associate of Arts - General Studies
Lone Star College System
Kingwood2020
High School Diploma -
Dayton High School
Dayton, TX2012
Skills
- Conflict Resolution
- Active Listening
- Customer Service
- Policy and Procedure Adherence
- Data Evaluation
- Managing Multiple Tasks
- Typing Proficiency
- Communication
- Time Management
- Insurance Policy Knowledge
- Computer Proficiency
- Attention to Detail
Licenses
Adjuster - All Lines, Texas Department of Insurance, 2023
Timeline
Customer Service Representative
Independence Blue Cross
10.2021 - Current
Bartender
Olive Garden
04.2019 - 10.2021
Bartender
Red Lobster
11.2017 - 05.2019
Server
Cheddar's Scratch Kitchen
06.2015 - 09.2016
Key Holder
Dollar General
08.2013 - 06.2015
Associate of Arts - General Studies
Lone Star College System
High School Diploma -
Dayton High School
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