Amaray Ham
Katy,TX
Summary
Confident management professional with a background in operations, emergency response, and customer service. Brings CPR/AED certification, strong problem-solving skills, and experience leading meetings, performance discussions, and daily staff support.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Manager Director
Pyek Group/TTH
Katy, Texas
04.2024 - 09.2026
- Directed Pyek Group/TTH operations, aligning leadership priorities with daily workflows to enhance operational efficiency.
- Managed team schedules and task assignments, coordinating cross-department efforts to ensure seamless collaboration.
- Monitored service standards and compliance requirements across districts, ensuring adherence to policies and improving service quality.
- Led staff meetings, inservice sessions, and performance discussions.
- Mentored junior staff members on best practices in management.
- Resolved customer complaints in a timely manner.
- Achieved CPR/AED and First Aid certification for adults, children, and infants, focusing on choking response techniques.
Manager Director
Weinershnitzel
Houston, Texas
09.2025 - Current
- Managed team schedules, task assignments, and cross-department coordination.
- Monitored service standards, policies, and compliance requirements across locations.
- Resolved client issues, escalations, and internal process gaps.
- Coordinated the hiring process for new staff members.
Education
Associate of Science - Current Nursing Student
Lone Star College
Houston, TX05-2028
Skills
- Operations management
- Emergency management
- Crisis management
- Team leadership
- Staff management
- Workforce management
- Employee onboarding
- Staff training and development
- Customer service
- Safety procedures
- Conflict resolution
- Medical terminology
Certification
- CPR Certification-Ellis and Associates
Timeline
Manager Director
Weinershnitzel
09.2025 - Current
Manager Director
Pyek Group/TTH
04.2024 - 09.2026
Associate of Science - Current Nursing Student
Lone Star College