Amardeep Singh
Ashburn,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Dispatch Coordinator
Aachak Transportation
03.2023 - 03.2024
- Enhanced dispatch efficiency by implementing new routing strategies and optimizing driver schedules.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Reduced delays with proactive monitoring of shipment progress and timely resolution of issues.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
Security Officer
First Coast Security Services
03.2023 - 03.2024
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Sales Manager
Alpha One Mall
01.2020 - 11.2022
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
Education
CPR And First AID -
First Coast Security
Sterling, VA03.2023
Bachelor of Commerce - Accounting And Business Management
Khalsa College
Amritsar, India03.2022
Skills
- Call Management
- Scheduling
- Client Relations
- Active Listening
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Dispatch Coordinator
Aachak Transportation
03.2023 - 03.2024
Security Officer
First Coast Security Services
03.2023 - 03.2024
Sales Manager
Alpha One Mall
01.2020 - 11.2022
CPR And First AID -
First Coast Security
Bachelor of Commerce - Accounting And Business Management
Khalsa College