Yukta Kapoor
Montreal,QC
Summary
A well Presented,Polite,tactful and friendly individual for a customer service job who can combine a polite manner with razor-sharp efficiency. I can do more than just answering questions, i also have a proven track record of building relationships by providing information on additional products and services and helping customers find the right ones to meet their needs. Possessing an excellent telephone manner & the ability to communicate with all levels of customers, i am well able to contribute to the growth of any business. now looking for a suitable position with reputable and exciting employer.
Willing to relocate: Anywhere
Overview
6
6
years of professional experience
Work History
Dispatch Coordinator
Avtar Transports
06.2024 - 01.2025
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Responded to high volume of phone and email requests to provide logistics information.
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
- Developed and implemented process enhancements to drive continuous program improvement.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Provided ongoing support for drivers with route adjustments, load information, or other assistance as needed during their shifts.
- Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
Dispatch Trainee
Rai Truck Dispatch
12.2023 - 02.2024
- Directed Dispatching, routing and tracking of many fleets. and coordinating the schedules of dispatch on daily basis.
- Maintained accurate records of driver availability and route progress. creating dispatching reports,billing reports and vehicle maintenance logs. Reviewing driver's logs for accuracy and errors.
- setting up truck routed and making adjustments to trucking schedules and routes as needed.
- Communicated With Broker or Direct shipper daily about freight movements and delivery timetables.
Training Coordinator
Vision Language Experts For Ilets, Pte, Natti Ccl
11.2021 - 11.2023
- Managed budgets for training programs, ensuring optimal allocation of resources for maximum impact.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Provided coaching and mentoring to employees.
Customer Service Cashier
Vishal Mega Mart
06.2020 - 10.2021
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Customer Service Representative
Kapoor Jewellers
04.2019 - 06.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Diploma in Cosmetology And Hair Designing
99 Salon & Academy
Hoshairpur, India12.2022
Diploma In Computers Application With Tally Gst
Nice Computers
Hoshairpur, India03.2020
Diploma in Hotel Management
GNA University
Phagwara, India03.2019
High School Diploma -
Woodlands Overseas School
Hoshairpur, India04.2018
Skills
- Data Collection
- Data Entry
- Product Knowledge
- Appointment Scheduling
- Call Management
- E-commerce Management
- Team Leadership
- Inventory Control
- Product Pricing
- Shipment Processing
- Picking
- Presentation
- Materials Preparation
- Verbal and Written Communication
- Project Management
- Adaptability
- Multitasking Abilities
- GST Accounting
- Payroll
- Load Link
- Expert
- Avaal
- MS Office, MS Excel, MS Word
- Multilingual
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Availability
FULL TIME AVAILABLE ON WEEKDAYS
Timeline
Dispatch Coordinator
Avtar Transports
06.2024 - 01.2025
Dispatch Trainee
Rai Truck Dispatch
12.2023 - 02.2024
Training Coordinator
Vision Language Experts For Ilets, Pte, Natti Ccl
11.2021 - 11.2023
Customer Service Cashier
Vishal Mega Mart
06.2020 - 10.2021
Customer Service Representative
Kapoor Jewellers
04.2019 - 06.2020
Diploma in Cosmetology And Hair Designing
99 Salon & Academy
Diploma In Computers Application With Tally Gst
Nice Computers
Diploma in Hotel Management
GNA University
High School Diploma -
Woodlands Overseas School
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