Dedicated Healthcare Customer Service Representative skilled in HIPAA compliance, patient confidentiality, and effective communication. Committed to enhancing client experiences and resolving issues promptly.
Overview
4
4
years of professional experience
Work History
Healthcare Customer Service Representative
Health Policy Institute
Columbus, OH
09.2025 - Current
Responded promptly to customer inquiries, ensuring accurate information delivery and satisfaction.
Assisted in resolving healthcare-related issues through effective communication and problem-solving skills.
Utilized CRM software to track customer interactions and maintain detailed records of service requests.
Provided support during patient registration processes, enhancing overall client experience.
Server
Swenson's Drive-In
Akron, OH
03.2024 - 03.2026
Provided exceptional customer service by promptly addressing guest inquiries and concerns.
Delivered accurate food and beverage orders while ensuring adherence to health and safety standards.
Collaborated with kitchen staff to facilitate timely meal preparation and delivery.
Assisted in training new servers on menu items, service protocols, and operational procedures.
Sales Associate
Under Armour
Aurora, OH
06.2022 - 03.2024
Assisted customers in selecting products, enhancing overall shopping experience.
Maintained knowledge of current promotions and product features to inform customer decisions.
Executed inventory management processes, ensuring stock levels met store demand.
Collaborated with team members to achieve monthly sales targets and enhance store performance.
Education
Bachelor of Science - Public Health Finance And Administration
Kent State University
Kent, OH
05-2027
Skills
HIPAA compliance
Insurance verification
Appointment scheduling
Patient confidentiality
Timeline
Healthcare Customer Service Representative
Health Policy Institute
09.2025 - Current
Server
Swenson's Drive-In
03.2024 - 03.2026
Sales Associate
Under Armour
06.2022 - 03.2024
Bachelor of Science - Public Health Finance And Administration
Healthcare Customer Service Representative at Ttec (TeleTech) - HealthCare SolutionsHealthcare Customer Service Representative at Ttec (TeleTech) - HealthCare Solutions