Amari Augustine
Atlanta,GA
Summary
Dynamic Operations Manager with a proven track record at Rapid Aviation Group LLC, excelling in process optimization and team leadership. Spearheaded initiatives that enhanced efficiency, reduced costs, and improved customer satisfaction. Skilled in problem-solving and operations oversight, I effectively trained staff and implemented technology solutions to drive performance improvements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager/Ocean Export Coordinator
Rapid Aviation Group LLC
Atlanta
12.2023 - Current
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Managed inventory control systems, ensuring accurate stock levels and timely replenishment.
- Trained and mentored team members on safety protocols and best practices in aviation operations.
- Coordinated logistics for aircraft maintenance, optimizing scheduling and resource allocation.
- Trained the trainer.
- Analyzed and reported on key performance metrics to senior management.
- Traveled domestically and internationally to pioneer new branch locations.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Implemented a better use of technology to manage KPI.
- Created multiple departments and liaised with their management.
- Liaised with clearing agents both domestically and abroad.
- Handled and organized all airline documents to stay within TSA, IATA, and DGR regulations.
- Handled and organized all maritime documents to stay within CBP and ocean-liner regulations
- Handle dispatch for partner companies for LTL, RFS, D2D, Residential pick-up and Port-to-port.
- Loaded cargo in 40"HC container's
- Unloaded cargo from 40"HC container's
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Negotiated strong contracts with high ranking clients and airline reps
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Operations Manager
Rapid Aviation Group LLC
Atlanta, GA
01.2023 - 11.2023
- Coordinated daily operational activities to enhance workflow efficiency and team productivity.
- Assisted in implementing process improvements to streamline operations and reduce delays.
- Monitored inventory levels and facilitated timely replenishment to ensure optimal stock availability.
- Supported training initiatives for new staff, fostering a collaborative and knowledgeable work environment.
- Analyzed operational data to identify trends, contributing to informed decision-making processes.
- Collaborated with cross-functional teams to align operations with organizational goals and objectives.
- Coordinated with General Manager in different operational issues and promotional activities.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Resolved customer inquiries efficiently, enhancing overall service delivery and client satisfaction.
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Created updated SOP handbook for multiple Branch locations including HQ
Customer Service Representative
Rapid Aviation Group LLC
Atlanta, GA
06.2022 - 12.2022
- Assisted customers with inquiries and resolved issues efficiently.
- Managed order processing and maintained accurate records in database systems.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Conducted follow-ups to ensure timely resolution of customer concerns.
Education
Business Management
Western Governors University
Salt Lake City, UT05.2027
No Degree - Dual Enrollment
Georgia Military College
Milledgeville, GA05.2022
High School Diploma -
North Clayton Comprehensive High School
Atlanta, GA05.2022
Skills
- Problem-solving
- Staff management
- Decision-making
- Planning and implementation
- Start-up management
- Operations oversight
- Purchasing and procurement
- Warehouse operations
- Team leadership
- Operations management
- Customer service
- Dispatch
Certification
- General Awareness, incl. Placarding, Safety, and Security, DGI Training Course - August 2024
Timeline
Operations Manager/Ocean Export Coordinator
Rapid Aviation Group LLC
12.2023 - Current
Assistant Operations Manager
Rapid Aviation Group LLC
01.2023 - 11.2023
Customer Service Representative
Rapid Aviation Group LLC
06.2022 - 12.2022
Business Management
Western Governors University
No Degree - Dual Enrollment
Georgia Military College
High School Diploma -
North Clayton Comprehensive High School