Amari Doucette
Apollo Beach,FL
Summary
Dedicated Pharmacy Technician with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Capsule Pharmacy
06.2024 - Current
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems over telephone by providing assistance with placing orders, and navigating systems
- Assisted upwards of 60 patients per day via telephone, text message, or chatbot.
Pharmacy Technician
CVS
05.2020 - Current
- Traveled to and aided with the administration of Covid-19 vaccines in multiple skilled nursing facilities and assisted living facilities
- Coordinated verification and filling of more than 1,500 daily prescriptions in highest-volume CVS pharmacy within the southeast US Region.
- Process and fill prescriptions precisely according to the pharmacist's specifications in a time-effective manner
- Assist in facilitating communication between the patient and insurance companies, doctors, nurses, and labs
- Review medication orders and prescriptions and organizing medications for dispensing; preparing labels; calculating quantities, and preparing intravenous solutions
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Care Coordinator
House Rx
10.2023 - Current
- Managed and maintained specialty clinic dispensary operations using both pharmacy management system and clinic Electronic health records (EHR)
- Collaborated with healthcare providers, insurance companies, and patients to facilitate the timely and accurate dispensing of specialty medications
- Conducted thorough insurance benefit investigations, obtained prior authorizations, and ensured reimbursement for prescribed medications
- Coordinated medication shipments, monitored patient adherence, and provided ongoing support to enhance treatment outcomes
- Communicated effectively with healthcare professionals to address any issues related to medication therapy and patient care plans
- Collaborated with pharmaceutical manufacturers to access patient assistance programs, co-pay assistance, and other support services, enhancing affordability and accessibility of specialty medications for patients
- Connected Patients with financial assistance foundations, ensuring the most affordable out-of-pocket expense
Remote Specialty Pharmacy Technician
Shields Health Solutions
08.2021 - 07.2023
- Managed complex medication regimens for over 260 patients a month, including biologics, specialty therapies, and high-cost medications, ensuring timely and secure delivery to patients' homes
- Dispensed and verified specialty medications for patients through remote pharmacy operations, ensuring accuracy and adherence to medication guidelines
- Utilized pharmaceutical software to manage prescription orders, patient profiles, and insurance information
- Collaborated with healthcare providers, insurance companies, and patients to obtain necessary prior authorizations and navigate reimbursement processes
- Assisted in maintaining accurate patient records and prescription information within the pharmacy's electronic health record system
- Documented all interactions and interventions accurately within the pharmaceutical software system
- Assisted in training new remote pharmacy technicians, sharing best practices for remote workflow and effective patient communication
Education
High School Diploma -
Earl J Lennard High School
Ruskin, FL01.2017
Skills
- Hospital experience
- Ability to work independently and in a remote setting
- Medical Terminology
- Pharmacy Billing
- Order Entry
- Cash Handling
- Insurance Verification
- Proficient in pharmaceutical software
- Strong communication and interpersonal skills
- Medication therapy management
- Problem-solving skills
- Confidentiality and HIPAA
Certification
- Pharmacy Technician License, 01/01/23, 12/31/24
- Pharmacy Technician Certification, 04/01/23, 12/31/24
Personal Information
Authorized To Work: US
Timeline
Pharmacy Technician
Capsule Pharmacy
06.2024 - Current
Care Coordinator
House Rx
10.2023 - Current
Remote Specialty Pharmacy Technician
Shields Health Solutions
08.2021 - 07.2023
Pharmacy Technician
CVS
05.2020 - Current
High School Diploma -
Earl J Lennard High School
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