A caring person with leadership and integrity. Someone who isn't afraid to take initiative or ask for help.Open to learning new techniques to strengthen my role in the work environment.
Hi, I’m
Zhan'e Dae
Des Moines,IA
Summary
Overview
10
years of professional experience
1
Certification
Work History
CVS Pharmacy
Pharmacy Technician
04.2024 - Current
Job overview
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided solutions to customer inquiries both in-person and via telephone.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
Pharmscript
Pharmacy Technician
02.2023 - Current
Job overview
- Assisting the Pharmacist with proper labeling and filling prescriptions
- Accurately preparing prescriptions under the Pharmacist's supervision
- Packaging Rx labels with an in-depth understanding of Framework system
- Packaging medications in bottles or bingo cards for dispensing and for delivery
- Restocking and organizing the pharmacy shelves (Drugs, supplies, etc.)
- Removing out of date items from inventory/shelves
- Refilling offsite inventory boxes with emergency medications.
- Basic operation of pharmacy automation (Accuflex, Dosis, E2, etc.)
- Replenishing Tharo and Zebra labels and maintaining other various pharmacy equipment
- Other duties set by management.
MercyOne
COVID-19 Screener
12.2022 - 01.2023
Job overview
- My position provides COVID-19 screenings to incoming employees and visitors that enter the hospital.
- I am also responsible for ensuring COVID-19 health safety measures are being adhered to when entering the facility necessary.
- This position requires a high level of trust, accountability and the ability to maintain confidential information.
- Administer COVID-19 screening questionnaire to each employee/visitor.
- Check employee/visitor temperatures using non-contact infrared thermometers.
- Ensure all employees/visitors entering the court building are screened.
- Ensure all employees/visitors are utilizing face masks in appropriate areas of the hospital.
- Maintain a detailed log of daily screenings.
- Sanitization of screening station.
Iowa Home Care
Home Health Aide
12.2021 - 10.2022
Job overview
- I supported patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands.
- Assists patients by providing personal services, such as, bathing, dressing, and grooming.
Prairie Hills Assisted Living
Home Health Aide Assistant
12.2019 - 11.2021
Job overview
- I brought patients food, assisted them in bathing or performing grooming tasks and I help maximize their comfort by retrieving more pillows or blankets for them.
- Throughout my shift, I remain close by to assist Nurses and Doctors in moving patients, administering medication or changing bandages.
- I help patients move to wheelchairs and or use walkers to maneuver about the facility.
- I also work to clean vacant rooms and replace bedding after patients get discharged.
Medicaid
Customer Service Representative
08.2018 - 10.2019
Job overview
- I would take incoming calls from those who had questions regarding their eligibility concerning them or their family's healthcare coverage.
- I'd advise the member if they were eligible, why they were or were not approved for benefits, changing healthcare plans, notifying a member of upcoming healthcare expirations, or even transferring the member to an representative if they are needing to apply or reapply for benefits.
Intoxalock
Account Specialist
01.2016 - 07.2018
Job overview
- I'm an account specialist, I help customers when they call in regarding their accounts.
- For example payments when they're needing to get recalibrations, when they can remove the device from their vehicle, providing troubleshooting when the device is giving customer complications, providing customer state regulations, what to do and what not to do with the device in the vehicle.
Education
North High SchoolDes Moines, IA
High school diploma
05.2014
University Overview
Skills
- Data Entry
- Outlook
- Caregiving
- Senior Care
- Home Care
- Dietary Aide Experience
- Hospital Experience
- Food Preparation
- Meal Preparation
- Dementia Care
- Medication Administration
- Hospice Care
- Alzheimer's Care
- Cleaning Experience
- Laundry
- Cooking
- Patient Care
- Memory Care
- Communication skills
- Phlebotomy
- Blood sampling
- HIPAA
- OSHA
- Vital signs
- CPR
- First aid
- Customer service
- Leadership
- Quality control
- Software troubleshooting
- Driving
- Machine learning
- Pharmacy Technician Experience
- Venipuncture
- Laboratory Experience
- Confidentiality and HIPAA
- Problem-solving skills
- Team collaboration
- Workflow optimization
- Insurance billing
- Medication dispensing
- Insurance verification
- Labeling accuracy
- Drug safety
Certification
- Driver's License
- First Aid Certification
- PTCB Certification
Assessments
Assessments
- Work motivation, Proficient, 11/01/20
- Caregiver fit, Proficient, 09/01/21
- Attention to detail, Proficient, 01/01/24
- Work style: Reliability, Proficient, 06/01/22
- Home health aide skills, Proficient, 05/01/20
- Work style: Reliability, Proficient, 03/01/24
- Work style: Reliability, Proficient, 09/01/21
- Customer focus & orientation, Proficient, 09/01/21
- Customer focus & orientation, Proficient, 09/01/22
- Front desk agent (hotel), Proficient, 09/01/21
Personal Information
Personal Information
Authorized To Work: US for any employerAccomplishments
Accomplishments
- I’m a certified immunizer.
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Results.
- Trained Number new pharmacy technicians on pharmacy policies, procedures and best practices.
- Reduced prescribing errors Number% by reaching out to prescribers to verify medication orders.
- Improved customer service standards by Number%.
Timeline
Pharmacy Technician
CVS Pharmacy
04.2024 - Current
Pharmacy Technician
Pharmscript
02.2023 - Current
COVID-19 Screener
MercyOne
12.2022 - 01.2023
Home Health Aide
Iowa Home Care
12.2021 - 10.2022
Home Health Aide Assistant
Prairie Hills Assisted Living
12.2019 - 11.2021
Customer Service Representative
Medicaid
08.2018 - 10.2019
Account Specialist
Intoxalock
01.2016 - 07.2018
North High School
High school diploma
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