Amari Hood
Customer Service Specialist
Taylor,MI
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Physical Therapist Assistant
Sevita
Ann Arbor, MI
05.2022 - Current
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Communicated with physicians to provide updates on patient care.
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability.
- Assessed treatment plans and made adjustments for maximum benefits.
- Provided mobility support during patient transfers and ambulation, limiting further damage.
- Documented each patient case with updates in computer system.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
- Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
Business Analyst
Percepta
Dearborn, MI
11.2018 - 09.2022
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Trained and supervised team of customer service representatives in providing quality service to customers.
Assistant Manager
Dollar General
Inkster, Michigan
05.2015 - 09.2018
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Created employee schedules to align coverage with forecasted demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored security to protect employees, customers and property.
Education
High School Diploma -
Henry Ford High School
Detroit, MI 09.2008 - 06.2012
Skills
Training and Development
Teamwork and Collaboration
Good Telephone Etiquette
First Aid/CPR
MS Office
Data Entry
Data analysis
Customer targeting
Certification
First Aid/CPR Certified
Timeline
First Aid/CPR Certified
03-2023
Physical Therapist Assistant
Sevita
05.2022 - Current
Business Analyst
Percepta
11.2018 - 09.2022
Assistant Manager
Dollar General
05.2015 - 09.2018
High School Diploma -
Henry Ford High School
09.2008 - 06.2012