Amari Mosley-Prude
Pomona,CA
Summary
Personable and energetic receptionist committed to delivering excellence in all facets of customer service and administrative support. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bank Teller
Christain Community Credit Union
08.2022 - 02.2023
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Hostess
Capital Grille
05.2021 - 05.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
Bachelor of Arts - Communications
UNLV
Las Vegas, NV05.2022
Skills
- Clerical Support
- Office Management
- Data Entry
- Organization Skills
- Time Management
- Customer Service
- Cash Handling
- Problem-Solving Skills
- Team Collaboration
- Word Processing
Certification
- Licensed California Real Estate Agent
Timeline
Bank Teller
Christain Community Credit Union
08.2022 - 02.2023
Hostess
Capital Grille
05.2021 - 05.2022
Bachelor of Arts - Communications
UNLV