Amari Rogers
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Edward Chung
Cleveland
09.2023 - Current
- Managed customer inquiries and provided timely resolutions to enhance satisfaction.
- Trained and mentored team members on customer service best practices.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Education
John Adam’s High School
Cleveland, OHSkills
- Customer service
- Complaint resolution
- Customer feedback analysis
- Process improvement
- Staff development
- Schedule optimization
- Time management
- Skilled multi-tasker
- Decision making
- Problem solving
- Attention to detail
- Adaptability
Timeline
Customer Service Manager
Edward Chung
09.2023 - Current
John Adam’s High School