Driven Retail professional with top-notch sales abilities, service-oriented nature and analytical approach to resolving customer problems while adapting to new industry trends and changing customer desires.
Overview
7
7
years of post-secondary education
2
2
years of professional experience
Work History
Store Associate
Best Buy
Farmington Hills, MI
2021.10 - 2022.12
Maintained customer satisfaction with quick and professional handling of product returns.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Used POS system to process sales, returns, online orders and gift card activations.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Answered questions about store policies and addressed customer concerns.
Store Associate
HomeGoods, TJX Companies
Farmington Hills, MI
06.2022 - 09.2022
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Answered questions about store policies and addressed customer concerns.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Informed customers of current store promotions to encourage additional sales purchases.
Used POS system to process sales, returns, online orders and gift card activations.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Crew Member
Arby's
Farmington Hills, MI
05.2021 - 07.2021
Took orders, prepared meals and collected payments.
Provided excellent customer service by greeting customers and meeting quality expectations.
Packaged menu items into bags or trays and placed drink orders into carriers.
Cleaned and maintained all areas of restaurant to promote clean image.
Stocked shelves to organize aisles in assigned department.
Operated cash register to ring up final bill and process various forms of payment.
Worked front counter, drive-thru and other areas.
Escalated problems or complaints to relevant supervisor or manager for resolution.
Became familiar with products to answer questions and make suggestions.
Education
High School Diploma -
North Farmington High School
Farmington Hills, MI
09.2017 - 05.2021
Bachelor's - Computer Software And Media Applications
Lawrence Technological University
Southfield, MI
08.2021 - 05.2025
Skills
POS systems
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Timeline
Store Associate
HomeGoods, TJX Companies
06.2022 - 09.2022
Store Associate
Best Buy
2021.10 - 2022.12
Bachelor's - Computer Software And Media Applications