JORDYN HOLMES
Washington,DC
Summary
Responsible professional with experience in retail operations, personnel management, and customer service. Proven success in leading high-performance teams and developing customer-centric strategies to push sales and increase customer loyalty. Skilled at driving process and policy optimization, streamlining operations, and utilizing data-driven insights to increase efficiency. Assertive professional promotes efficient store operations and improves customer service. Proven track record of successfully driving sales and achieving results. Adept in problem-solving, inventory management, and loss prevention.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Associate
National Museum of African American History
Washington
04.2024 - Current
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
Store Consultant
FedEx Office
Washington, USA
09.2022 - Current
- Knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping
- I am responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Analyzed sales data to identify areas of improvement and develop strategies for increasing revenue
- Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions
Hostess
Nando's
Oxon Hill, USA
03.2022 - 08.2022
- Accommodated and managed large parties
- Provided excellent customer service
- Assisted with bussing and arranging tables
- Answered and monitored phone calls
- Explained to customers how to order using the Nando's app
- Monitoring to go order/delivery tablets
- Completed transactions
- Booked and confirmed reservations
Front Desk Guest Service Agent
Madame Tussauds Wax Museum
Washington, USA
01.2020 - 03.2020
- Daily duties included:
- Greeting guest while also describing to them what the museum offers, prices, coupons, and additional information
- Complete both card and cash transactions
- Cleaning the lobby
- Answered and monitored phone calls
- Accommodated and managed large parties
- Logged incoming mail
- Provided excellent customer service
- Monitored lobby activity to ensure guest safety and security standards were met
- Provided information about local attractions, restaurants and other amenities
- Handled cashier duties including taking payments and making change
- Answered phone calls and routed them to the appropriate department or staff member
Cashier/Barista
Firehook Bakery
Washington, USA
10.2019 - 12.2019
- My duties include the following:
- Opened and closed bakery
- Assisted customers in finding or ordering merchandise
- Counted cash drawers
- Processed cash, check, or credit transactions with accuracy
- Answered questions
- Welcomed guests
- Stocked merchandise
- Managed large amounts of cash accurately during busy hours in a fast-paced environment
Waitress
Uno Pizzeria & Grill
Washington, USA
11.2018 - 09.2019
- My duties as a waitress consist of the following:
- Graciously greeting guests
- Taking orders
- Making sure each and every guest is satisfied with his or hers meal and experience
- Bussing tables
- Keep my assigned section clean and neat
- Meeting and exceeding the expectations of guest
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience
- Greeted and escorted guests to tables, fostering warm welcome
- Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service
- Assisted customers with menu selections and answered questions regarding food items and beverages
- Restocked condiments, silverware, napkins., throughout the shift as needed for optimal guest satisfaction
- Checked customer identification to support legal age requirements for consumption of alcoholic beverages
- Offered menu recommendations, highlighting popular dishes to optimize guest enjoyment
- Delivered meals to tables quickly while ensuring accuracy of orders placed by customers
- Processed payments accurately using POS systems and handled cash transactions efficiently
- Collaborated effectively with restaurant staff to ensure timely delivery of orders to customers
Office Receptionist/Assistant
Washington Middle School For Girls
Washington, USA
06.2016 - 06.2017
- As an office receptionist I provided my employer with daily attendance forms, provided parents with tuition invoices, filed documents, answered office phones, and assisted my employer with certain tasks
- Answered incoming calls promptly and provided accurate information regarding services offered by the organization
- Utilized computer software to manage the front office reception area efficiently and effectively
- Ensured that all visitors sign in and out before entering or leaving the building
- Greeted and welcomed guests in a professional manner, providing assistance with check-in and check-out procedures
- Performed administrative duties such as typing documents, preparing reports, processing mail, photocopying materials
- Maintained a clean work environment by ensuring that all areas are kept neat, organized, and presentable at all times
- Monitored security cameras throughout the facility to ensure safety of personnel and property
- Proficiently managed multiple tasks including answering phones, scheduling appointments, and filing paperwork
Education
Bachelor's - Accounting Candidate
Southern New Hampshire University
12-2026
Highschool Diploma -
Thurgood Marshall Academy Pcs
Washington, DC06.2016
Skills
- Guest services
- Customer Service
- Server
- POS
- Cash Handling
- Data Entry
- Microsoft Office
- Store Opening and Closing Procedures
- Accurate Cash Handling
- Inventory Management
- Team Leadership
- Time Management
- Positive and Friendly
- Bank and Safe Deposits
- Verbal and Written Communication
- Product display
- Shipment Processing
- POS System Operation
- POS Systems
Certification
- Eyelash Extension Certification, 11/18 to Present
- Certified in 3 lash styles (classic, volume, and hybrid), 12/21 to Present
- Certified as of, 12/19/21
Authorizedtowork
in the US for any employer
Personal Information
- Oxon Hill, MD
- Arlington, VA
- Suitland, MD
Timeline
Store Associate
National Museum of African American History
04.2024 - Current
Store Consultant
FedEx Office
09.2022 - Current
Hostess
Nando's
03.2022 - 08.2022
Front Desk Guest Service Agent
Madame Tussauds Wax Museum
01.2020 - 03.2020
Cashier/Barista
Firehook Bakery
10.2019 - 12.2019
Waitress
Uno Pizzeria & Grill
11.2018 - 09.2019
Office Receptionist/Assistant
Washington Middle School For Girls
06.2016 - 06.2017
Bachelor's - Accounting Candidate
Southern New Hampshire University
Highschool Diploma -
Thurgood Marshall Academy Pcs