Obed Tax-Velasquez
Stuart,FL
Summary
Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work. Highly efficient Burger King is well established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency.
Overview
8
8
years of professional experience
Work History
Store Associate
RaceTrac
Stuart, FL
06.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
Host
Benihana
12.2019 - 12.2020
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone answered customer questions, and informed of accurate wait times.
- Used cash registers and credit card machines to cash out customers.
- Documented reservations and communicated changes to guests.
- Checked and restocked server areas and organized and got change for the front counter.
- Worked with the front-of-house staff to move tables and adjust the seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers and managers of large groups, and prepared to seat.
- The collected information from arriving customers to seat groups or place them on the waitlist.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Team Member
Burger King
04.2018 - 12.2019
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated material moving equipment to move heavy loads and maintain production levels.
- Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
- Operated all types of production machinery safely to reduce workplace accidents.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Trained new team members by relaying information on company procedures and safety requirements.
- Operated register to process payments and collect cash payment for order totals.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Safely operated finishing tool to prepare products for inspections and packaging.
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
Sandwich Artist
Subway
07.2016 - 09.2017
- Assisted customers in choosing menu items by providing food complementing information.
- Assisted guests, including offering personable greetings and taking orders.
- Executed sandwich artistry duties with very low occurrence of errors.
- Trained team members to prepare sandwiches and other items according to instructions.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Operated manual and electric appliances to peel, slice and trim food.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Operated as full-service food provider in [Type] establishment by taking orders, preparing meals and collecting payments.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
High School Diploma -
Martin County High School
Stuart, FL05.2021
Skills
- Bill computation
- Dining area maintenance
- To-go order preparation
- Kitchen staff coordination
- Cleaning
- Reservation Coordination
- Food running
- Guest seating arrangements
- Guest Services
- Performance improvement
- Cash Handling
- Customer engagement
Contacts
Daniel- Manager- 772-647-0628
Tristan-Manager- 772-807-2002
Timeline
Store Associate
RaceTrac
06.2023 - Current
Host
Benihana
12.2019 - 12.2020
Team Member
Burger King
04.2018 - 12.2019
Sandwich Artist
Subway
07.2016 - 09.2017
High School Diploma -
Martin County High School