Amaria Smith
Mableton,Georgia
Overview
2
2
years of professional experience
Work History
Valet
Eagle Parking
Atlanta, GA
09.2024 - 02.2025
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Answered guest's questions about property amenities and services.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Resolved customer complaints through calm, constructive communication.
Host
Hosti
Smyrna, Georgia
10.2023 - 06.2024
- Company Overview: Stoney River
- Greet and assist visitors, ensuring a welcoming and professional front desk environment
- Efficiently handled incoming calls by routing them to respective departments with precise information.
- Coordinated booking arrangements through Resi.
- Maintain a clean and organized host area, ensuring all materials are up-to-date and available for visitors
- Managed resolution of customer concerns, elevating critical matters appropriately.
- Process payments and manage cash transactions, maintaining accurate records
Customer Service Associate
FootLocker
Smyrna, Georgia
12.2022 - 09.2023
- Provided excellent customer service by addressing inquiries and resolving complaints promptly
- Assisted customers with product and service information, guiding them through the purchasing process
- Processed orders, returns, and exchanges, ensuring customer satisfaction
- Collaborated with team members to achieve sales goals and maintain high customer service
Education
Campbell Highschool
Smyrna, GA05.2023
Skills
- Customer service and support
- Customer communication
- Efficient work ethic
- Patience and composure
- Strong communication skills
- Problem-solving
- Team collaboration
- Valid Driver's license
- Multitasking and organization
- Team player mentality
- Flexible schedule
- Time management
- Guest assistance
- Safety compliance
- Customer service
- Cash handling
- Vehicle parking and retrieval
- Friendly and outgoing
- Customer service excellence
- Verbal and written communication
- Problem-solving capacity
Timeline
Valet
Eagle Parking
09.2024 - 02.2025
Host
Hosti
10.2023 - 06.2024
Customer Service Associate
FootLocker
12.2022 - 09.2023
Campbell Highschool