Amariah Jackson
Covington,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Claims Specialist
State Farm
01.2023 - 02.2024
- Supporting our customer through personalized, caring, and simple interactions
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed in depth understanding of insurance policies and procedures to give accurate information
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
Medical Screener
CSL Plasma
08.2021 - 02.2023
- In compliance with Standard Operating Procedures (SOPs), assist qualified donors in completing the screening process
- Reduced wait times for patients by maintaining a clean, organized workspace that facilitated quick turnaround on screenings.
- Educated patients on the importance of routine screenings, promoting preventative healthcare practices within the community.
- Maintained up-to-date knowledge of industry best practices, ensuring high-quality care for all patients served.
- Improved patient experience by providing efficient and accurate medical screening services.
- Enhanced clinic workflow through effective communication with medical professionals and staff.
Customer Service Representative
AT&T Corporate Office
03.2020 - 03.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Highschool Diploma -
Ola High School
McDonough, GASkills
- Strong Verbal Communication
- CRM Expertise
- Proficient in Microsoft Word & Excel
- Data Entry
- Claims Resolution
- High Stress Tolerance
- HIPPA
- Documentation Review
- Compliance Management
Timeline
Claims Specialist
State Farm
01.2023 - 02.2024
Medical Screener
CSL Plasma
08.2021 - 02.2023
Customer Service Representative
AT&T Corporate Office
03.2020 - 03.2022
Highschool Diploma -
Ola High School