Amari Arrielle Booker
Customer Service Representative
Las Vegas,NV
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed asset protection strategies and leadership development.
Appointed OSAT Champion which is a term designated to the customer service leader. My customer service reviews and surveys all acknowledge my interpersonal skills are impeccable. As a result I strategize ways we can keep our clients satisfied while coaching and guiding my team to manage difficult scenarios with confidence, grace and empathy.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Associate Banker
JPMorgan Chase
Las Vegas , NV
08.2019 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Supervised branch operations and made continuous improvements in each area.
- Managed escalated phone calls by applying conflict resolutions skills and extensive
- Engage clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings.
- Help clients with everyday transactions such as reordering a debit card, setting up a direct deposit or helping update their address while maintaining established control standards.
- Ensure financial transactions are completed accurately and efficiently while complying with all policies, procedures and regulatory and banking requirements.
- Educate clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs, whenever, wherever and however they want.
Sales Associate
Savers Thrift Store
Las Vegas , NV
06.2018 - 08.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Hostess
Applebee's Grill + Bar
St. George, UT
03.2016 - 01.2017
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Education
High School Diploma -
East Career Technical Academy
Las Vegas, NV 08.2010 - 06.2014
Skills
Consumer banking
Relationship building
Security Protocols
Due diligence
Professional demeanor
Developing customer relationships
Self-motivated nature
Accomplishments
After a customer left remarkable feedback on their experience with me, I was recognized in our Chase Spotlight based on my joyous personality, warm customer service presence and conflict resolutions skills. My District Manager was extremely impressed and used me as a model for customer service.
hobbies
In my spare time I create luxury self care essentials. I make aromatherapy candles, soaps, or oils that not only support self care but intentional energy healing. I believe when working in high demand environments its importance for us to nourish our mind body and soul so we can perform at our best . I put so much love and passion into my products so they can spread lyte and healing to every home they enter. This brings me the greatest joy because I am able to fulfill my passion of service and creating at the same time.
Timeline
Associate Banker
JPMorgan Chase
08.2019 - Current
Sales Associate
Savers Thrift Store
06.2018 - 08.2019
Hostess
Applebee's Grill + Bar
03.2016 - 01.2017
High School Diploma -
East Career Technical Academy
08.2010 - 06.2014