Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amarie Dillard

Kingwood

Summary

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in my future with United Airlines role.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Furbabies
Kingwood, TX
04.2026 - Current
  • Required to lift and wash dogs of all sizes.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Responded to customer requests for products, services, and company information.
  • Monitored daily operations to ensure compliance with company policies and procedures.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Customer Service Representative

Postal Annex
Kingwood, TX
10.2024 - 04.2026
  • Assisted customers with inquiries and resolved issues promptly to enhance satisfaction.
  • Educated customers on service offerings, promoting upselling opportunities effectively.
  • Processed shipping and receiving transactions accurately using point-of-sale systems.
  • Maintained organized inventory and ensured timely restocking of supplies.
  • Collaborated with team members to streamline operational workflows and improve efficiency.
  • Handled customer complaints professionally, providing effective solutions in a timely manner.
  • Developed strong relationships with clients through exceptional service and follow-up communication.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Participated in training programs to enhance product knowledge and customer service skills.

Education

High School Diploma -

Kingwood High School
Kingwood, TX
05.2026

Skills

  • Customer service
  • Complaint handling
  • Conflict resolution
  • Client relations
  • Relationship building
  • Satisfaction measurement
  • Product knowledge
  • Microsoft Excel
  • Payment processing
  • Customer satisfaction
  • Critical thinking
  • Professional telephone demeanor

Timeline

Customer Service Representative

Furbabies
04.2026 - Current

Customer Service Representative

Postal Annex
10.2024 - 04.2026

High School Diploma -

Kingwood High School