Amarie L. Serrano
Richmond
Summary
Compassionate and detail-oriented Certified Medical Assistant with 1 year of experience supporting physicians and nurses in fast-paced clinical environments and 3 years of experience with patient care. Skilled in patient intake, vital signs measurement, EHR documentation, and assisting with diagnostic procedures. Recognized for delivering exceptional patient care, maintaining strict confidentiality, and ensuring smooth clinic operations. Adept at balancing administrative and clinical duties to improve workflow efficiency and enhance patient satisfaction.
Overview
7
7
years of professional experience
Work History
Clinical Medical Assistant
VCU Health
Richmond, VA
10.2024 - Current
- EKG
- Order placement
- Vital signs
- Immunizations
- Heart Monitors
- My Chart visits
- Medication refills
- Trained new medical assistants on clinical protocols and office procedures, improving team performance and service delivery.
- Implemented infection control measures, contributing to a safe environment for patients and staff members.
Nursing student clinicals
Encompass health rehabilitation hospital
Petersburg, VA
02.2026 - 04.2026
- Bed baths
- Medication passing
- Immunizations
- Patient transfers
- Peg tube feedings
- Blood draws
- Bladder scans
- Catheter placement
- Patient daily care
- Administered patient care under supervision, ensuring adherence to safety protocols and best practices.
- Monitored vital signs and reported changes to nursing staff, enhancing patient care responsiveness.
Security officer
RMC Events
Richmond, VA
10.2023 - 08.2024
- Greet guest that come into the hospital.
- Check any guests’ bags that may alarm when going through the weapons screening.
- Make sure weapons does not get into the hospital.
- Answer any guest questions.
- Collaborated with law enforcement and emergency services during incidents.
Front desk receptionist
Massage Envy
Glen Allen, VA
09.2022 - 06.2023
- Maintained sanitation, health and safety standard in work areas.
- Cleaned, stocked, and restocked workstations and display cases.
- Greeted and assisted clients, ensuring seamless check-in and appointment scheduling.
- Managed phone inquiries, providing accurate information about services and promotions.
- Maintained cleanliness and organization of reception area, enhancing client experience.
- Trained new staff on front desk procedures and customer service excellence.
- Coordinated with massage therapists to optimize appointment schedules for efficiency.
Clinical Experience
Hanover Health & Rehabilitation center
02.2023 - 04.2023
- Making beds
- Bathing patients
- Vital signs
- Patient feedings
Sales Lead
Journey Kidz
Chesterfield, VA
07.2021 - 11.2022
- Giving employees daily duties and checking inventory
- Answering any customers questions and resolving problems
- Led sales initiatives to drive revenue growth and enhance customer engagement.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
Cashier
Fresh To Frozen
Richmond, VA
04.2019 - 07.2021
- Managed high-volume customer service inquiries, resolving issues promptly and enhancing satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Trained new staff on operational procedures and point-of-sale systems to ensure consistency.
- Processed cash and card transactions efficiently, ensuring accurate handling of funds.
Education
Basic Life Support - undefined
American Heart Association
09-2025
Associate of Science -
Allied RX Institute Of Healthcare
Henrico, VA08-2024
Certified Clinical Medical Assistant certification -
National Healthcareer Association
08-2024
Medical Assistant Certificate -
Allied RX Institute Of Healthcare
Henrico, VA08-2024
Associate of Applied Science - Business
Bryant & Stratton College
North Chesterfield, VA05-2024
Skills
- Six years of experience working in diverse customer services environments
- Skilled in areas of order processing, inventory control,and problem solving
- Knowledge of MS Word, Excel, PowerPoint, Access
- Vital signs monitoring
- HIPAA compliance
- Venipuncture
- Patient confidentiality
- Electronic health records
- Clinical documentation
- Sterilization techniques
Related coursework
- Business Principles Business Law and Ethics
- Accounting Principles I & II Management Principles
- Marketing Principles Macroeconomics
- Sales & Service Principles
- Fundamentals Of Nursing
- Anatomy and physiology
- Med surg
- Pharmacology
- Lifespan
- Iv therapy
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Nursing student clinicals
Encompass health rehabilitation hospital
02.2026 - 04.2026
Clinical Medical Assistant
VCU Health
10.2024 - Current
Security officer
RMC Events
10.2023 - 08.2024
Clinical Experience
Hanover Health & Rehabilitation center
02.2023 - 04.2023
Front desk receptionist
Massage Envy
09.2022 - 06.2023
Sales Lead
Journey Kidz
07.2021 - 11.2022
Cashier
Fresh To Frozen
04.2019 - 07.2021
Basic Life Support - undefined
American Heart Association
Associate of Science -
Allied RX Institute Of Healthcare
Certified Clinical Medical Assistant certification -
National Healthcareer Association
Medical Assistant Certificate -
Allied RX Institute Of Healthcare
Associate of Applied Science - Business
Bryant & Stratton College