AMARIE SMITH
Newark,DE
Summary
Experienced educator and customer service specialist skilled in classroom management and problem-solving. Utilizes interactive teaching methods to increase student engagement and effectively communicates to improve customer satisfaction. Proficient in Microsoft Office, with strong analytical abilities, resilience, and a dedication to building positive relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SUBSTITUTE TEACHER
Kelly Educational Services
05.2024 - Current
- Executed lesson plans and managed classroom operations, enhancing student engagement
- Facilitated interactive math, science, and English lessons using PowerPoint to enhance learning.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
CUSTOMER SERVICE REPRESENTATIVE
E-ZPASS
10.2022 - 12.2023
- Handled high-volume calls and resolved complaints efficiently
- Managed accounts and provide accurate information
- Improved customer satisfaction through effective problem-solving.
- Participated in training programs to enhance product knowledge and customer service skills.
CUSTOMER SERVICE REPRESENTATIVE (DESK CLERK)
Boscov's Department Store
03.2020 - 09.2022
- Resolved customer issues and improved service quality
- Streamlined financial processes and managed account receivables
- Trained new employees to enhance team efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
MULTIMEDIA VOLUNTEER
Faith Deliverance Worship Center
01.2020 - 05.2021
- Operated software to enhance multimedia functionality and streamline processes
- Troubleshoot technology issues to ensure seamless church services
- Managed microphones and sound systems, ensuring optimal audio quality.
- Assisted with special events and programs.
Education
BACHELOR OF SCIENCE IN LAW, POLICY AND POLITICAL SCIENCE -
Wilmington University
New Castle, DE10.2025
ASSOCIATE POLITICAL SCIENCE -
Rowan College Burlington County
Mount Laurel, NJ12.2023
HIGH SCHOOL DIPLOMA -
Cinnaminson High School
Cinnaminson, NJ06.2021
Skills
- Typing (Experienced)
- Microsoft Office (Experienced)
- Excel (Experienced)
- PowerPoint (Experienced)
- Analytical Case Law (Skillful)
- Legal Brief Writing (Skillful)
- Judicial Review (Skillful)
- Processing & Scanning Documents (Experienced)
- Verbal and written communication
- Classroom Management
- Activity management
Certification
- H & R Block Tax Certification, Block Academy, 2023
- Babysitting Basics Certification, American Red Cross, 2024
- CPR/AED/First Aid Certification, National CPR Foundation, 2024
Timeline
SUBSTITUTE TEACHER
Kelly Educational Services
05.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
E-ZPASS
10.2022 - 12.2023
CUSTOMER SERVICE REPRESENTATIVE (DESK CLERK)
Boscov's Department Store
03.2020 - 09.2022
MULTIMEDIA VOLUNTEER
Faith Deliverance Worship Center
01.2020 - 05.2021
BACHELOR OF SCIENCE IN LAW, POLICY AND POLITICAL SCIENCE -
Wilmington University
ASSOCIATE POLITICAL SCIENCE -
Rowan College Burlington County
HIGH SCHOOL DIPLOMA -
Cinnaminson High School
- H & R Block Tax Certification, Block Academy, 2023
- Babysitting Basics Certification, American Red Cross, 2024
- CPR/AED/First Aid Certification, National CPR Foundation, 2024
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