AMARIE SMITH
Newark,DE
Summary
Experienced educator and customer service specialist skilled in classroom management and problem-solving. Utilizes interactive teaching methods to increase student engagement and effectively communicates to improve customer satisfaction. Proficient in Microsoft Office, with strong analytical abilities, resilience, and a dedication to building positive relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Kelly Educational Services
05.2024 - Current
- Executes lesson plans and managed classroom operations, enhancing student engagement
- Facilitates interactive Math, Science, and English lessons using PowerPoint to enhance learning
- Boosts student engagement with interactive lessons, incorporating real-world examples and hands-on activities
Customer Service Representative
E-ZPass
10.2022 - 12.2023
- Handled high-volume calls and resolved complaints efficiently
- Managed accounts and provide accurate information
- Improved customer satisfaction through effective problem-solving
- Participated in training programs to enhance product knowledge and customer service skills
Customer Service Representative (Desk Clerk)
Boscov's Department Store
03.2020 - 09.2022
- Resolved customer issues and improved service quality
- Streamlined financial processes and managed account receivables
- Trained new employees to enhance team efficiency
- Resolved customer complaints with empathy, increasing loyalty and repeat business
Education
Bachelor of Science - Law, Policy and Political Science
Wilmington University
New Castle, DE10.2025
Associate - Political Science
Rowan College Burlington County
Mount Laurel, NJ12.2023
Skills
- Typing (Experienced)
- Microsoft Office (Experienced)
- Excel (Experienced)
- PowerPoint (Experienced)
- Analytical Case Law (Skillful)
- Legal Brief Writing (Skillful)
- Judicial Review (Skillful)
- Processing & Scanning Documents (Experienced)
- Verbal and written communication
- Classroom Management
- Activity management
Certification
- H & R Block Tax Certification, Block Academy, 2023
- Babysitting Basics Certification, American Red Cross,2024
- CPR/AED/First Aid Certification, National CPR Foundation,2024
Timeline
Substitute Teacher
Kelly Educational Services
05.2024 - Current
Customer Service Representative
E-ZPass
10.2022 - 12.2023
Customer Service Representative (Desk Clerk)
Boscov's Department Store
03.2020 - 09.2022
Associate - Political Science
Rowan College Burlington County
- H & R Block Tax Certification, Block Academy, 2023
- Babysitting Basics Certification, American Red Cross,2024
- CPR/AED/First Aid Certification, National CPR Foundation,2024
Bachelor of Science - Law, Policy and Political Science
Wilmington University
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