Amarie Willoughby
Iqvia
Atlanta,GA
1
Certification
11
years of professional experience
Supported patients with prescription management and billing processes.,Utilized pharmacy software to process orders accurately while safeguarding patient confidentiality.,Communicated effectively to understand patient needs and provide assistance.
Work History
Pharmacy Technician
6 Years 10 Months- Processing new patient medication orders, Entering in new or refill prescriptions into the system, Filling prescriptions at a fast pace, Counting and Pouring pharmaceutical drugs, Registering all related sales on cash register, Verify and process insurance, Handles telephones calls
Pharmacy Support Representative
10 Months- Provided exceptional customer service by addressing inquiries and resolving issues related to prescriptions and medications.
- Collaborated with pharmacists and healthcare professionals to ensure accurate and timely prescription fulfillment.
- Utilized pharmacy management software to process prescription orders and maintain patient records efficiently.
- Maintained compliance with regulatory standards and pharmacy policies to ensure a safe and efficient work environment.
- Handled billing questions and insurance claims to facilitate seamless payment processes for patients.
Customer Service Representative
1 Year 8 Months- Responsible for taking inbound calls, answering emails, respond to emails, and surveys, Resolve customers issues requiring lawn care service, Resolve customers concerns to determine root cause of concern, Updates and maintains customer database with accurate information, May perform outbound calls to customers to schedule applications/or service calls, Follow-up with customers about the service
Customer Service Representative
2 Years- Responsible for talking to customers over the phone, email, or online chat to resolve their questions and concerns, Updates customer information as necessary, Resolve and de-escalate any issues, Provided customers information about their benefits, Provided information customers about prescription and medical claims, Responds to request for assistance and/or possible processing of credit card authorizations, Help customers locate doctors or in network
Bartender, Bistro, Banquet
1 Year- Responsible for making drinks taking orders and maintaining the Bistro and Banquet and giving A1 customer service, Preparing all drinks orders from fully stock bar, Making and receiving all orders done threw the Bistro, Helping served and preparing for Banquets, Certified License Bartender, Helping stock the bar and well as the wet and dry pantry, Giving my all in Customer Service to my customer
Education
Some College (No Degree) - Pharmacy Technician
Ph.D. - Pharmacist
Associate's Degree - Pre-Pharmacy
Skills
Prescription Management
Professionalism
Data Entry
Billing Assistance
Communication
Pharmacy Software
Ambitious
Determined and self-motivator
Build a genuine rapport with customers
Resolve problems
Detail-Oriented
Patient Profile Setup
Insurance Billing
Workflow Optimization
Certification
Pharmacist Intern License
Timeline
Pharmacy Support Representative
Iqvia
10.2024 - 08.2025Read More
Pharmacy Technician
CVS Pharmacy
10.2019 - 2023Read More
Customer Service Representative
Trugreen Lawn Care Company
01.2018 - 09.2019Read More
Customer Service Representative
United Healthcare Medicare Solutions
01.2016 - 01.2018Read More
Bartender, Bistro, Banquet
Marriott Courtyard Camp Creek
01.2015 - 01.2016Read More
South College
Associate's Degree from Pre-Pharmacy
Read More
Fortis College
Some College (No Degree) from Pharmacy Technician
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St. John Fisher University
Ph.D. from Pharmacist
Read More