Amarilis Alejandro
Goodyear,AZ
Summary
Dynamic Site Support Specialist and Account Manager with a proven history of enhancing client satisfaction at Rio Salado Community College and International Cruise And Excursions. Recognized for exceptional bilingual customer support and effective communication skills, driving operational efficiency through attentive service and meticulous data management. Expertise in team collaboration and strict adherence to data confidentiality underpins a commitment to operational excellence. Aiming to leverage these skills in a challenging role that prioritizes client engagement and service improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Site Support Specialist
Rio Salado Community College
03.2024 - 10.2025
- Delivered high-quality assistance to a multicultural student base using English and Spanish effectively.
- Maintained confidentiality in data handling by adhering to data protection regulations.
- Cultivated cooperative workplace atmosphere through effective teamwork.
Account Manager
International Cruise And Excursions
09.2018 - 04.2019
- Provided tailored support to clients, ensuring their satisfaction and loyalty.
- Presented engaging sales pitches emphasizing unique features of vacation offerings.
- Coordinated activation, support, and payment processes efficiently.
- Facilitated a cohesive work environment through effective communication and teamwork.
Education
Some College - Business Administration and Management
Maricopa Community Colleges - Glendale Community College
Glendale, AZSkills
- Customer support
- Technical assistance
- Client communication
- Data collection
- Call management
- Empathy and patience
- Application support
- Service desk operations
- Support services
Certification
- AED & CPR Certified
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Site Support Specialist
Rio Salado Community College
03.2024 - 10.2025
Account Manager
International Cruise And Excursions
09.2018 - 04.2019
Some College - Business Administration and Management
Maricopa Community Colleges - Glendale Community College
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