Leonardo Blanco
Katy,TX
Summary
Adept at enhancing end-user satisfaction and ensuring data privacy compliance, I leveraged my expertise in hardware troubleshooting and customer support at Roof Roof LLC. My proactive approach in identifying site-specific requirements at Titan Solar Power significantly contributed to project efficiency. My skills in remote support and collaborative problem-solving drive operational excellence and stakeholder trust.
Overview
5
5
years of professional experience
Work History
Site Support Specialist
Roof Roof Llc
06.2023 - Current
- Improved end-user satisfaction by providing efficient and effective site support services.
- Ensured compliance with company policies and regulatory requirements regarding data privacy through rigorous management of user access controls and permissions settings.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Site Surveyor
Titan Solar Power
11.2019 - 05.2023
- Conducted site assessments to accurately determine location-specific requirements for proper solar panel placement and system design consideration.
- Prepared comprehensive reports that include clear visuals such as map, photos or diagrams which supported decision-making processes among stakeholders effectively.
- Collaborated with project managers to ensure timely completion of work assignments while maintaining high quality standards.
- Identified potential issues during site visits by proactively communicating with construction teams
Education
High School Diploma -
East Career Technical Academy
Las Vegas, NV05-2018
Skills
- Remote Support
- Customer Support
- Help Desk Support
- Software Installation
- Hardware troubleshooting
Languages
Spanish
Native or Bilingual
Timeline
Site Support Specialist
Roof Roof Llc
06.2023 - Current
Site Surveyor
Titan Solar Power
11.2019 - 05.2023
High School Diploma -
East Career Technical Academy
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