Amarilis Rivas
Van Meter,IA
Summary
High-performing, strategic Enterprise Account Management and Sales professional offering 8+ years of experience managing complex SaaS client portfolios, driving net-new revenue growth, and building high-visibility strategic relationships. Proven track record of navigating multi-party environments and public sector/government procurement channels within the K-12 education space. Expert at consultative, solution-based selling, translating complex data analytics into actionable insights, and building executive-level consensus. Bilingual (English/Spanish) leader with a "hunter" mentality for uncovering expansion opportunities and a dedicated advocate for customer-centric technology.
Overview
26
26
years of professional experience
Work History
VP of Strategic Initiatives (Contractual)
Spedster
Waco, USA
08.2024 - 04.2025
- Application Problem Solving: Regularly dove into platform data and internal applications to diagnose bottlenecks, creating immediate operational workarounds that helped increase company revenue by 50%.
- Professional Communication: Managed high-stakes email correspondence and cross-functional documentation, ensuring clear, consistent, and patient communication during periods of rapid organizational growth.
- Data Management: Utilized Excel and internal databases to build clean operational reports, track trends, and ensure data integrity across multiple platforms.
Director of Customer Success (Consultant)
Adhesive Compounders
Des Moines, USA
11.2023 - 08.2024
- Predictable & Reliable Support: Established and maintained reliable account coverage protocols, ensuring clients received predictable, high-quality support during designated operational hours.
- Data Troubleshooting: Manipulated large client datasets using Excel (including XLOOKUP and data formatting) to build clean renewal tracking reports for a $30M+ portfolio.
- Written Excellence: Drafted clear, professional, and empathetic email communications to troubleshoot account issues and preserve a 92% renewal rate.
Director of Customer Success
Let's Go Learn
Kensington, USA
06.2015 - 11.2023
- Strategic Revenue Growth: Scaled operations from the ground up, driving substantial net-new revenue and expansion by cross-selling advanced SaaS product lines and consultative services to large-tier, high-profile enterprise accounts.
- Public Sector Procurement & Navigation: Acted as the primary liaison for public sector clients (school districts and government-funded educational agencies); navigated complex compliance structures, district-level procurement procedures, and multi-party decision-making environments.
- Executive Consultative Support: Delivered high-impact professional development, presentations, and product demonstrations to C-level executives and district administrators regarding data interpretation, SaaS integration, and evidence-based best practices.
- Data Analysis & Account Insights: Compiled and analyzed complex usage data to build and implement comprehensive Executive Business Reviews (EBRs) for large-tier clients, using performance analytics to secure account renewals and expansion.
- Scalable Operations: Collaborated with the CEO to streamline cross-functional strategies (Sales, Engineering, Marketing) to exceed corporate revenue targets and establish company-wide KPIs.
- Bilingual Client Advocacy: Built and managed internal and external consultative services for potential and existing clients; led and supervised all Spanish-language product translation, localization, and market strategy to expand territory reach.
Dual/Bilingual Teacher
Jersey City Public Schools
Jersey City, USA
09.1999 - 06.2015
- Stakeholder Alignment & Committee Leadership: Appointed to the School Leadership Committee for 3 years, collaborating directly with executive administration on compliance, curriculum goals, and strategic planning.
- Bilingual Communications & Translation: Served as the designated district translator for key administrative meetings and formal parent communications, ensuring fluid cross-cultural collaboration.
- District-Level Presentations: Spearheaded and delivered professional development webinars and presentations for certified personnel across the district, building credibility as an internal subject matter authority.
Education
Master of Arts - Education Administration and Supervision
Saint Peter's University
Jersey City, NJ05-2002
Bachelor of Arts - Psychology/ Spanish
Rutgers University
New Brunswick, NJ12-1998
Skills
- Sales Strategy
- Analytics
- Strategic Partnerships
- Product Demonstrations
- Learning Management Systems
- Salesforce
- HubSpot
- Zoho
- Quickbase
- Google Suite
- Microsoft
- Software
- Zoom
- Cross-collaboration
- Stakeholder relations
- Relationship Management
- Strategic Partnerships
Languages
- English, Native/Professional
- Spanish, Native/Professional
Timeline
VP of Strategic Initiatives (Contractual)
Spedster
08.2024 - 04.2025
Director of Customer Success (Consultant)
Adhesive Compounders
11.2023 - 08.2024
Director of Customer Success
Let's Go Learn
06.2015 - 11.2023
Dual/Bilingual Teacher
Jersey City Public Schools
09.1999 - 06.2015
Master of Arts - Education Administration and Supervision
Saint Peter's University
Bachelor of Arts - Psychology/ Spanish
Rutgers University