Amarillys Marcano
Kissimmee,FL
Summary
Experienced Cruise Consultant with strong background in cruise industry and Vacation sales. Possess deep knowledge of cruise line products, itineraries and services, ensuring customers receive best possible travel experiences. Whether on land or sea. Skilled in building lasting relationships with clients and consistently achieving high customer satisfaction ratings. Have made significant impact by creating customized vacation plans that exceeded client expectations.
Overview
12
12
years of professional experience
Work History
Cruise Consultant
Norwegian Cruise Line
Miami, FL
04.2021 - Current
- Organized shore excursions for customers and answered questions about the various options available.
- Collaborated closely with marketing team members to develop promotional campaigns targeting potential clients.
- Generated leads through cold calling prospective customers.
- Maintained an up-to-date knowledge of cruise lines policies regarding cancellation fees, refunds, insurance coverage.
- Processed all payments from customers using a variety of payment methods such as credit cards, checks.
- Researched new destinations to recommend to clients based on their interests and budget.
- Provided clients with accurate and up-to-date information on cruise packages, itineraries, ports of call, and onboard activities.
Customer Care Professional
Lighthouse Works
Orlando, FL
06.2020 - 04.2024
- Answered phone calls and directed them to appropriate personnel.
- Answered clients inquiries promptly and professionally.
- Utilized broad knowledge to recommend solutions.
Owner Loyalty Consultant
Wyndham Destinations
Orlando, FL
11.2012 - 03.2020
- Exceeded sales goals.
- Supported sales team and helped closing sales.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
Education
High School Diploma -
Austin Peay State University
Clarksville, TN05-1993
Skills
- Itinerary Planning
- Travel Arrangements
- Client Relationship Building
- Sales proficiency
- Payment Processing
- Customer Service
- Reservations Booking
- Travel Itineraries
- Active Listening
References
References available upon request.
Timeline
Cruise Consultant
Norwegian Cruise Line
04.2021 - Current
Customer Care Professional
Lighthouse Works
06.2020 - 04.2024
Owner Loyalty Consultant
Wyndham Destinations
11.2012 - 03.2020
High School Diploma -
Austin Peay State University