Katrina Kirsch
Boynton Beach,FL
Summary
Dedicated Cruise Consultant with a proven track record in itinerary planning and exceptional customer service. Expertise in building strong client relationships and delivering personalized travel solutions to enhance satisfaction and loyalty.
Overview
34
34
years of professional experience
Work History
Cruise Consultant
Arivia.kom
04.2021 - 01.2026
- Developed personalized cruise itineraries to enhance client satisfaction and loyalty.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Assisted clients with pre-and post-cruise travel arrangements, ensuring seamless transitions between land and sea vacations.
- Enhanced customer satisfaction by providing personalized cruise recommendations based on individual preferences.
- Coordinated with suppliers to secure optimal pricing and availability for cruise bookings.
- Managed customer inquiries, providing timely responses and tailored travel solutions.
- Addressed client concerns promptly and professionally, resulting in high levels of customer satisfaction.
Travel Consultant
Liberty Travel
11.1991 - 04.2020
- Developed customized travel itineraries based on client preferences and budget constraints.
- Researched and secured competitive pricing for flights, accommodations, and travel packages.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained up-to-date knowledge of travel regulations, trends, and destination information.
- Trained new consultants on booking systems and best practices in customer engagement.
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Collected, handled and documented payments for travel services and associated feels.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Education
Travel Tourism Degree - Travel
Taylor Business Institute
Point Pleasant, NJ05-1982
Skills
- Itinerary planning
- Delivered exceptional remote customer service
- Booking software experience
- Accurately maintained records and reservations using multiple software platforms
- Built strong client relationships to ensure satisfaction, loyalty, and positive travel experiences
- Remote Communication Tools (Email, Chat, Video)
- Organizational skills
- Adaptability and flexibility
Timeline
Cruise Consultant
Arivia.kom
04.2021 - 01.2026
Travel Consultant
Liberty Travel
11.1991 - 04.2020
Travel Tourism Degree - Travel
Taylor Business Institute