Robert Theriault
St Johnsbury,VT
Summary
Dynamic professional with extensive experience as an Executive Director at Shares Corporation, excelling in strategic fundraising and operational efficiency. Proven track record in itinerary planning and customer service, fostering strong relationships with stakeholders. Adept at securing funding and enhancing organizational sustainability through effective communication and collaboration.
Overview
5
5
years of professional experience
Work History
Cruise Consultant
See 2 Sea Cruise Consultants
09.2022 - Current
- Developed strong relationships with clients, leading to repeat business and referrals.
- Organized group cruises for large parties, coordinating all aspects of the reservation process from cabin selection to onboard activities planning.
- Maintained comprehensive records of client interactions using CRM software, streamlining communication within the team.
- Educated potential clients about the benefits of cruising as a vacation option during face-to-face consultations or over-the-phone conversations.
- Streamlined booking processes for increased efficiency and accuracy in managing client reservations.
- Conducted thorough research on various cruise lines, ships, destinations, and itineraries to provide expert advice to clients.
- Regularly attended industry events and conferences to stay current on trends and developments in the cruise sector.
- Provided ongoing support to clients throughout their cruise experience by resolving issues quickly and efficiently.
- Enhanced customer satisfaction by providing personalized cruise recommendations based on individual preferences.
- Addressed client concerns promptly and professionally, resulting in high levels of customer satisfaction.
- Assisted clients with pre-and post-cruise travel arrangements, ensuring seamless transitions between land and sea vacations.
Executive Director
Shares Corporation
03.2020 - Current
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Collaborated with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships.
- Advocated for organization and company mission to raise awareness and support.
Executive Director
Good Living Senior Center
08.2022 - 03.2025
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Led successful fundraising campaigns, securing critical resources for program development and expansion.
- Spearheaded new program initiatives to address unmet community needs and advance the organization''s mission.
- Secured substantial funding for new projects by cultivating relationships with key donors and stakeholders.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Education
Bachelor of Arts - Social Work
Goddard College
Plainfield, VT05-2020
Skills
- Itinerary planning
- Sales proficiency
- Customer service
- Multitasking
- Excellent communication
- Reservations booking
Timeline
Cruise Consultant
See 2 Sea Cruise Consultants
09.2022 - Current
Executive Director
Good Living Senior Center
08.2022 - 03.2025
Executive Director
Shares Corporation
03.2020 - Current
Bachelor of Arts - Social Work
Goddard College
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