Amarilys Rosario
Parma,Ohio
Summary
Dedicated essential service specialist with twenty-five years of providing quality service in nonprofit organization. Maintain valuable community relationships, identity adequate resources for organizations and communities, promote healthy growth for entire family. Perform a high level of administrative support for the public, business partners, and vendors.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Workforce Coordinator
The Centers Families and Children
03.2025 - 12.2025
- Coordinated workforce scheduling to optimize resource allocation and meet operational needs.
- Developed and implemented training programs to enhance staff performance and retention rates.
- Managed employee data using HRIS software to ensure accuracy in records and compliance with regulations.
- Facilitated communication between departments to streamline processes and improve collaboration efforts.
- Development Eligibility for CCMEP Youth for the program,
- Salesforce, Aries ,excel, googles suite and CATS.
- Work with referral form the Cuyahoga county job and families services.
Retention Specialist
The Centers for Families and Children-El Barrio
06.2022 - 03.2025
- Work closely with the Program Director of El Barrio and the Operations Manager in implementing all aspects of the placement and retention programs of the El Barrio Workforce Development process.
- Keep accurate and timely records of working graduates and ensure close contact and up-to-date information on clients’ job performance, progress and possible challenges for retaining employment, address those challenges, develop retention strategies and maintain constant communication with supervisors and clients.
- Assisting with job search clients in all activities related to obtaining and securing self-sustaining employment including the development and maintenance of workforce internships as an employment strategy.
- Assist client by serving as a liaison with an employer if needed and permitted, in issues related to employment retention. Present timely reports on job placement and retention statistics for the El Barrio Workforce Development Center. Direct workshops and instruct classes within the Job Readiness / Job Search program, as needed and requested.
Patient Services Representative
Relatecare
05.2021 - 06.2022
- Organize and manage patients' health information data. Ensure paperwork is properly filled out.
- Verify accuracy and accessibility of files. Ensure all files are secure. Communicate with physicians and other healthcare professionals to clarify diagnoses or to obtain additional information.
- Maintain electronic health records databases and analyze electronic data.
- Maintain data on patient safety, patterns of disease, and disease treatment and outcome.
- Develop and maintain health information networks. Assign a code to each diagnosis and procedure by using classification systems software. Conduct annual follow-ups to adhere to policy compliance. Prepare spreadsheets and statistics for meetings.
Lead Agent
Envoy Airlines/America Airlines
01.2018 - 02.2021
- Lead agent for Baggage services.
- In charge of 7 employees.
- Baggage agents responsible for filling out forms related to lost, damaged or unclaimed baggage.
- Operating the computer system used tracking baggage. Many airport use barcode scanning device to feed baggage identification information into the computer.
Education
Associate of Arts - Tourism and travel marketing
Benedict School Language And Commerce
San Juan01.1992
Skills
- Customer Service
- Scheduling / Interviewing
- Microsoft Office/ Excel/ Word/ Power Points
- Effective Communication
- Organization/ Planning /Time management/ Projects
- Career Readiness workshops/ Career Fairs
- Administration Task
- Analytical Task
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 5 in the development of Project for Homeless pilot.
- Supervised team of 10 staff members.
Certification
- Google AI Certificate
- Performance Management
Languages
Spanish
Native or Bilingual
English
Full Professional
Italian
Professional Working
Portuguese
Full Professional
Timeline
Workforce Coordinator
The Centers Families and Children
03.2025 - 12.2025
Retention Specialist
The Centers for Families and Children-El Barrio
06.2022 - 03.2025
Patient Services Representative
Relatecare
05.2021 - 06.2022
Lead Agent
Envoy Airlines/America Airlines
01.2018 - 02.2021
Associate of Arts - Tourism and travel marketing
Benedict School Language And Commerce