Amario Francis
Catonsville,MD
Summary
Dedicated Ramp Agent with proven expertise in operational efficiency and safety compliance. Skilled in supervising ramp activities and leading teams to ensure timely service and high customer satisfaction.
Overview
4
4
years of professional experience
Work History
Ramp Agent
Southwest Airlines
03.2025 - Current
- Supervise ramp activities for assigned flights, ensuring all ground operations are conducted safely and efficiently.
- Act as lead agent, coordinating and directing ramp team members during aircraft arrival and departure.
- Oversee loading and unloading of baggage, cargo, and mail, maintaining strict adherence to safety and security protocols.
- Operate ground service equipment and communicate with flight crews to ensure timely and accurate service.
- Recognized for consistently maintaining on-time performance and upholding Southwest Airlines’ standards of customer service and operational excellence.
Aircraft Fueler
Prime Flight
03.2025 - 07.2025
- Operated fuel trucks to supply aircraft with aviation fuel.
- Conducted pre-flight checks on fueling equipment and safety systems.
- Ensured compliance with safety regulations during fueling operations.
- Communicated effectively with team members to ensure operational efficiency.
Supervisor
Prospect Airport Services
09.2023 - 03.2025
- Managed daily operations, ensuring compliance with airport regulations.
- Resolved customer issues effectively, maintaining high service standards.
- Led and motivated a team to achieve operational goals.
- Trained and mentored new employees, fostering a collaborative and high performance team environment.
Sales Operations Team Leader
IBEX Global
11.2021 - 01.2023
- Analyzed sales data to identify trends and inform strategic decisions.
- Implemented productivity-enhancing strategies, leading to improved team performance.
- Fostered a collaborative team culture, ensuring that targets were consistently achieved.
Education
High School Diploma -
Kingston College
Jamaica06.2021
Skills
- Ramp supervision
- Team Collaboration
- Problem Solving
- Time Management
- Operational Efficiency
- Safety compliance
- Customer Service
- Customer relationship management
- Effective communication
- Staff training and development
- Baggage handling
- Equipment operation
Timeline
Ramp Agent
Southwest Airlines
03.2025 - Current
Aircraft Fueler
Prime Flight
03.2025 - 07.2025
Supervisor
Prospect Airport Services
09.2023 - 03.2025
Sales Operations Team Leader
IBEX Global
11.2021 - 01.2023
High School Diploma -
Kingston College