Stephen Kostora

I held many positions during my 32 years of employment with Delta Airlines. I was employed and responsible for aircraft weight and balance, aircraft deicing, ramp supervisor, and aircraft repositioning.

• Managed baggage handling procedures, reducing mishandling incidents through adherence to safety protocols.
• Mentored junior agents in operational procedures and customer service best practices for improved performance.
• Evaluated staff performance and provided coaching to address inefficiencies.

• Coordinated air cargo logistics to ensure timely delivery and compliance with regulations.
• Managed documentation for international shipments, verifying accuracy and adherence to customs requirements.
• Oversaw loading and unloading operations, optimizing space utilization and minimizing damage risks.
• Developed training materials for junior staff on cargo handling best practices and safety protocols.
• Gulf War Veteran
• Honorable discharge
• Accommodation medal for cleanup after Hurricane Hugo's devastation.