Gavin Sujan
Flushing
Summary
Aviation professional with extensive experience in passenger services, ramp operations, and flight coordination at JFK. Demonstrated expertise in load control, ramp management, and aircraft de-icing for both passenger and cargo aircraft, ensuring adherence to FAA regulations and airline SOPs. Proficient in industry-standard software including Amadeus Altea and Quantum Baggage Handling. Multilingual capabilities in English, Spanish, Hindi, and Thai enhance customer service and operational communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Deicing Agent
PrimeFlight
Jamaica
11.2025 - Current
- Operated aircraft deicing trucks in strict compliance with Port Authority regulations, airline procedures, and safety standards.
- Performed deicing and anti-icing operations on both wide-body and narrow-body aircraft using Type I and Type IV fluids, ensuring proper application per weather conditions and aircraft requirements.
- Conducted pre-operational inspections of deicing vehicles, ensuring equipment functionality, regulatory compliance, and proper fluid levels prior to service.
- Refilled and managed Type I and Type IV deicing fluid tanks as required to maintain operational readiness.
- Coordinated closely with supervisors and flight operations teams to deice aircraft efficiently and according to departure schedules.
- Monitored fuel consumption and deicing chemical usage, accurately documenting quantities used for operational tracking and compliance.
Aviation Operations & Load Control Coordinator
Triangle Services
New York City Metropolitan Area
10.2024 - Current
- Oversee ramp and bagroom operations, optimizing baggage handling for efficiency, safety, and on-time performance.
- Verify flight deadload information from cargo and ensure pallets and containers match the load plan accurately.
- Review and sign NOTOC documents, ensuring hazardous or special cargo documented and compliant with regulations.
- Cross-check containers and baggage counts in the Quantum BRS system to prevent mis-scans or mishandling.
- Coordinate with the above-wing team to address baggage disruptions or resolve issued directly in Amadeus from the bagroom.
- Collaborate with multiple airlines during irregular operations to coordinate baggage transfers and container handling.
- Ensure all pallet and container locks are securely fasted during loading to maintain safety and compliance.
- Support Lost & Found operations, assisting with baggage tracing and recovery to improve passenger experience
Air Operations Agent
avianca
New York City Metropolitan Area
08.2025 - 11.2025
- Oversee ramp and bagroom operations for A320neo and Boeing 787 aircraft, ensuring safe, efficient, and compliant handling.
- Utilize Amadeus DCS and Amadeus Ramp FM to manage flight operations, gate and ramp assignments, fuel data, and cargo verification.
- Coordinate with dispatch, cockpit crew, ground handling partners, and above-wing teams to maintain service standards, resolve operational challenges, and deliver on-time performance across both narrow- and wide-body operations.
Passenger Service Agent
Unifi
New York City Metropolitan Area
03.2023 - 08.2025
- Manage departure control by preparing flights, monitoring operations from gate to departure, and ensuring all passengers services, comments, and special requests are accurately added in the system.
- Prepare onboard service list and conduct crew briefing, highlighting VIPs, special meals, and passengers requiring special assistance.
- Ensure smooth VIP handling, coordinating with Japan Airlines and ground team for an exceptional travel experience.
- Oversee gate operations, boarding procedures, and last-minute passenger or baggage discrepancies to ensure on-time performance.
- Support Lost & Found operations using World Tracer, SITA, and Quantum BRS systems to track and resolve baggage issues.
- Collaborate with ramp teams to verify baggage loading accuracy and address operational disruptions.
Passenger Service Agent
Air France
New York City Metropolitan Area
04.2024 - 10.2024
- Efficiently managed gate operations to ensure smooth boarding processes for Air France passengers.
- Facilitated seamless check-in procedures by assisting passengers with reservations and providing travel information.
- Represented Air France with a focus on delivering exceptional service throughout the travel experience.
Passenger Service Agent
Triangle Services
New York City Metropolitan Area
07.2023 - 04.2024
- Managed gate operations to ensure smooth boarding processes for Finnair passengers.
- Facilitated seamless check-in procedures by assisting passengers with reservations and travel information.
- Represented Triangle and Finnair, focusing on delivering exceptional service throughout the travel experience.
Enrollment Representative
Borough of Manhattan Community College
New York City Metropolitan Area
02.2020 - 06.2022
- Managed student enrollments and resolved inquiries, utilizing CUNYFirst and FAFSA.gov systems.
- Collaborated with management on data analysis and protocol evaluation to enhance operational efficiency.
- Engaged with 1000+ students daily, boosting admissions and registration numbers during peak periods.
Salesman
Angelic Holistic Centre.Co.;Ltd
Bangkok Metropolitan Area
01.2014 - 12.2019
- Collaborated with team members at Angelic Holistic to prepare the store for opening and complete assigned tasks.
- Participated in sales training sessions to enhance skills and represented the company at trade fairs.
- Provided assistance to international clientele, including translation services.
Education
Bachelor of Science - BS - Business, Management, Marketing, and Related Support Services
Northumbria University
12.2018
Associate's degree (BTEC Higher National Diploma Level 4 & 5) - Business, Management, Marketing, and Related Support Services
Regents International College
06.2017
High School Diploma (BTEC National Diploma Level 3) - Business, Management, Marketing, and Related Support Services
Regents International College
06.2015
Diploma - Hospitality Administration/Management
David Game Management School
08.2014
Skills
- Flight Operations Management
- Aircraft deicing
- Time management
- Attention to detail
- Flight Management Systems
- Ramp Operations
- Load planning
- Airside driving
- Amadeus DCS usage
Certification
- Global Distribution System Fares and Ticketing - Galileo
- Global Distribution Systems Fares and Ticketing - GALILEO
Languages
- Spanish
- Sindhi
- Hindi
- English
- Thai
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Hindi
Native/ Bilingual
Thai
Limited
Timeline
Deicing Agent
PrimeFlight
11.2025 - Current
Air Operations Agent
avianca
08.2025 - 11.2025
Aviation Operations & Load Control Coordinator
Triangle Services
10.2024 - Current
Passenger Service Agent
Air France
04.2024 - 10.2024
Passenger Service Agent
Triangle Services
07.2023 - 04.2024
Passenger Service Agent
Unifi
03.2023 - 08.2025
Enrollment Representative
Borough of Manhattan Community College
02.2020 - 06.2022
Salesman
Angelic Holistic Centre.Co.;Ltd
01.2014 - 12.2019
Bachelor of Science - BS - Business, Management, Marketing, and Related Support Services
Northumbria University
Associate's degree (BTEC Higher National Diploma Level 4 & 5) - Business, Management, Marketing, and Related Support Services
Regents International College
High School Diploma (BTEC National Diploma Level 3) - Business, Management, Marketing, and Related Support Services
Regents International College
Diploma - Hospitality Administration/Management
David Game Management School