Brian Thomas
Southwest Airlines
St. Cloud
25
years of professional experience
Dynamic Ramp Supervisor with 25 years of experience in operational efficiency, strategic problem-solving, and team mentorship. Proven track record in enhancing workflow and resource allocation to drive exceptional service delivery.
Work History
Ramp Supervisor
25 Years 2 Months- Leveraged 25 years of experience to lead and mentor frontline agents in delivering exceptional service.
- Acknowledged as top-performing leader in March 2026.
- Oversaw command center functions in multiple roles, enhancing operational efficiency. Coordinated day-of scheduling to optimize resource allocation and workflow. Directed agent movement and rotation control to ensure seamless overnight operations.
- Assumed responsibilities as Scheduler in SSO, overseeing daily operations.
- Collaborated with command center managers to implement new position strategies.
Education
GED
Skills
Ramp operations expertise
Ramp supervision
Labor regulation knowledge
Operational efficiency
Strategic problem solving
Proficient in managing multiple tasks
Proficient in stress management
Timeline
Ramp Supervisor
Southwest Airlines
06.2001 - CurrentRead More
Broadneck High School
GED
Read More