Zana Tilley
Rusk
Summary
Resourceful Retention Customer Service Representative known for productive and efficient task completion. Specialize in customer relationship management, conflict resolution, and loyalty program implementation. Excel in communication, empathy, and problem-solving to enhance customer retention rates effectively.
Overview
7
7
years of professional experience
Work History
Retention Customer Service Representative
American Income Life Insurance Company
McKinney
08.2024 - Current
- Assisted customers with policy inquiries and coverage details.
- Resolved customer complaints through effective communication and problem-solving.
- Educated clients on policy benefits and renewal processes.
Inbound Sales Representative
Altice USA
Tyler
02.2021 - 08.2024
- Handled customer inquiries through phone and chat channels effectively.
- Educated customers on product features and service plans available.
- Facilitated the sales process by assessing customer needs thoroughly.
Line Assembler
Trane Technologies
Tyler
09.2019 - 01.2021
- Operated assembly line tools and machinery for efficient production workflows.
- Collaborated with team members to maintain a smooth assembly process.
- Processed incoming shipments and verified contents against purchase orders.
- Maintained accurate shipping and receiving logs for tracking purposes.
Education
Rusk High School
Rusk, TXSkills
- Upselling strategies
- Call center experience
- Conflict resolution
- Strong teamwork
Timeline
Retention Customer Service Representative
American Income Life Insurance Company
08.2024 - Current
Inbound Sales Representative
Altice USA
02.2021 - 08.2024
Line Assembler
Trane Technologies
09.2019 - 01.2021
Rusk High School