Amarion Townsend
Plano,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service guru bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Security Officer
Komodo Dallas
06.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Server
Common Table
09.2022 - 10.2023
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Insulators
Koala Insulation
04.2022 - 08.2023
- Prepared surfaces for insulation with help of adhesives, cement and other compounds.
- Maintained a clean work environment by safely disposing of debris and hazardous materials following industry best practices.
- Maintained tools and equipment for optimal performance through regular inspections, cleaning routines, repairs when necessary.
- Increased client satisfaction by providing excellent customer service, addressing concerns promptly, and offering professional advice on insulation-related issues.
Education
High School Diploma -
Plano West Highschool
Plano, TX05.2020
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Detail Oriented
- Superior customer service
- Strong Work Ethic
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Service prioritization
Timeline
Security Officer
Komodo Dallas
06.2023 - Current
Server
Common Table
09.2022 - 10.2023
Insulators
Koala Insulation
04.2022 - 08.2023
High School Diploma -
Plano West Highschool
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