Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Amarione Holloman

Pflugerville,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Office Associate

Latitude
Pflugerville, TX
01.2024 - Current
  • Answered telephone inquiries from customers and vendors regarding office operations.
  • Determined sales training needs by observing sales transactions, reviewing sales reports and receiving input from sales managers.
  • Analyzed sales trends to maximize sales potential.

Customer Service Representative

TxTag
Pflugerville, TX
01.2023 - 12.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Support Team Lead

Foodsmartstores
Pflugerville, TX
01.2022 - 01.2023
  • Ensured customer satisfaction by providing prompt responses to customer inquiries and complaints.
  • Conducted regular performance reviews of team members to ensure quality standards were met.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Front Desk Receptionist

Hilton
Austin, TX
10.2020 - 01.2022
  • Greeted customers warmly and made them feel welcome.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.

Education

High School Diploma -

Hendrickson High School
Pflugerville, TX
05-2021

Some College (No Degree) - Information Technology

Cybertex Institute of Technology
Austin, TX

Skills

  • Information Security
  • Data Collection
  • Scheduling
  • Account Updating
  • Call Center Operations

Affiliations

  • In school for cybersecurity at the moment.

Certification

Working on multiple comptia certifications at the moment!

Languages

English
Professional

References

References available upon request.

Timeline

Office Associate

Latitude
01.2024 - Current

Customer Service Representative

TxTag
01.2023 - 12.2023

Customer Support Team Lead

Foodsmartstores
01.2022 - 01.2023

Front Desk Receptionist

Hilton
10.2020 - 01.2022

High School Diploma -

Hendrickson High School

Some College (No Degree) - Information Technology

Cybertex Institute of Technology

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Amarione Holloman