Amaris L. Contreras
Kansas City,KS
Summary
Dynamic sales and customer service professional with proven leadership at Nebraska Furniture Mart. Qualified in problem-solving and management that maintains customer satisfaction. Proficient in sustaining sales. Graduate of Elevate Leadership Program and certified shadow trainer for sales. Great ability to resolve complaints effectively and maintain strong customer and coworker relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Salesperson
Nebraska Furniture Mart
Kansas City, USA
09.2025 - Current
- Demonstrated product features and benefits to enhance customer knowledge.
- Processed customer transactions and maintained accurate sales records.
- Developed key coworker relationships to increase repor.
- Self management
Customer service
Nebraska Furniture Mart
Kansas City, USA
04.2025 - 09.2025
- Provided outstanding customer service to ensure repeat business.
- Handled escalated customer service matters
- processed returns insuring product is intact.
- Order processing
Cashier Lead
Nebraska Furniture Mart
Kansas City, USA
04.2023 - 01.2025
- Managed daily cashier operations, including training and scheduling of staff.
- Managed cash handling procedures to maintain accuracy and security of funds.
- Balanced registers at the end of each shift and prepared bank deposits.
- Resolved customer complaints in a professional manner.
- Ordered supplies for cashiers.
Cashier
Nebraska Furniture Mart
Kansas City, USA
10.2022 - 01.2023
- Payment tendering
- Assisted customers with inquiries and issues
- Order processing
- Sold warranty and insurance products to customers
Associate
Marshalls
Kansas City, USA
01.2020 - 01.2022
- Improved product recommendations and increased sales
- Customer Service
- Cashiering
- Floor supervisor – Included cleaning, organizing retail space
- Inventory stocking
Education
High School Diploma -
Sumner Academy of Arts and Science
Kansas, USA01-2022
Some College (No Degree) - Liberal Arts
Kansas City Kansas Community College
Kansas, USASkills
- Sales training program
- Customer engagement
- Communication
- Problem solving
- Adaptability
- Microsoft Office
- Leadership
- Management
Languages
English
Full Professional
Spanish
Professional
Certification
- Elevate program
- Shadow trainer
Timeline
Salesperson
Nebraska Furniture Mart
09.2025 - Current
Customer service
Nebraska Furniture Mart
04.2025 - 09.2025
Cashier Lead
Nebraska Furniture Mart
04.2023 - 01.2025
Cashier
Nebraska Furniture Mart
10.2022 - 01.2023
Associate
Marshalls
01.2020 - 01.2022
High School Diploma -
Sumner Academy of Arts and Science
Some College (No Degree) - Liberal Arts
Kansas City Kansas Community College