Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Awards
Software
AREAS OF SPECIALIZATION
Generic
Open To Work

Amaris Marks

Pontiac

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service RepresentativeData Entry ClerkInsurance Verification ClerkCustomer Support SpecialistCustomer Care Representative

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid
Location: troy, miClarkston, MIAuburn Hills, MIPontiac, MIRochester Hills, MI
Open to relocation: No

Salary Range

$13/hr - $0/hr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionPaid time offPaid sick leave4-day work week

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

13
13
years of professional experience

Work History

Fulfillment Center/Problem Solver Associate

Amazon.com LLC
08.2021 - Current
  • Fulfilling customer orders in a very, very fast paced and high demand role in the picking or packing process. Customer obsession is truly a must
  • SLAM Kickout Operations and Problem Solver: quickly and accurately identifying shipment delays. Teamwork and intermediate computer skills are a must have.
  • Prevent, remove and avoid safety hazards
  • Communicate and interact with other department paths
  • Cross trained in other department paths: Ship Dock, Pick, ICQA, Amnesty, Pod Transfers, Trailer and Dock Release, Pack, Tote runner, Water spider

Senior Insurance Verification Specialist

Proctor Financial Inc
08.2012 - 08.2023
  • Updating insurance information according to defined business rules
  • Understanding insurance documents and the lender placed process
  • Follow procedures to ensure information is updated accurately and quality/production metrics are reached, accurate and timely in tracking of insurance policies and payment of insurance premiums
  • Researched and responded to daily insurance inquiries and requests.
  • Responsible for processing "Property Address and Name Discrepancies" tasks for residential loans.
  • Managed "Commercial Mail Inbox" for Flagstar and Ameris formerly Fidelity Bank to ensure escalations/requests are processed timely
  • Emailed lender placed insurance team to request to flat cancel/terminate lender placed insurance on mortgaged loans with documentation attached showing proof of coverage for all insurances: flood, hazard, wind and master policies
  • Elite service provided to internal and external clients
  • Communicated with borrowers on loan conditions and statuses via phone and/or email message
  • Applied learning of investor guidelines, lending policies, required documentation, policy and procedures
  • Applying knowledge and judgment to detailed loan analyses, research and made corrections
  • MS Office and internet knowledge
  • Managing multiple priorities, while building rapport with clients , efficiently balanced multiple projects/jobs at once
  • Download and document transactions from bank systems
  • Sent requests about check status and issue stop payments via internal communication tools
  • Assist with special projects as needed and acting as a backup within the department
  • Identified any discrepancies daily and reported errors
  • Completed miscellaneous administrative functions and tasks as assigned by management; strong analytical skills of lender placed research, Biggert Waters Act flood escrow, flood review, outstanding checks, special handling of return mail/checks, OPI and audit reports, experienced with MSP, IIM and other Mortgage Servicing Platforms

Education

Certificate -

School of Court Reporting
Clawson, MI
12.2008

Skills

  • Problem identification
  • Logical reasoning
  • Innovative thinking
  • Data entry
  • Computer skills
  • Customer service
  • Calm and professional under pressure

Timeline

Fulfillment Center/Problem Solver Associate

Amazon.com LLC
08.2021 - Current

Senior Insurance Verification Specialist

Proctor Financial Inc
08.2012 - 08.2023

Certificate -

School of Court Reporting

Awards

Dean's List, Perfect Attendance

Software

MS WORD

MS EXCEL

MS ACCESS

MS OUTLOOK

SHIPAPP

IOPRINT

WORKFLOW

RESEARCH

IIM

SHIPDOCK LOGISTICS

AREAS OF SPECIALIZATION

  • Own it Mentality: ability to accept accountability for any act
  • I thrive on learning opportunities and new challenges
  • I am adept, a fast learner, and eager to share my knowledge with others


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